Sales & CRM · Ranked by price to features
10 Best CRM for Small Business of 2026
By the Rankozo research desk · Updated November 5, 2026 · Next review December 20, 2026
Bigin by Zoho CRM is the best CRM for small businesses in 2026, with a free single-user plan and Express seats at $7 per user per month billed annually. HubSpot CRM suits owners who want a free plan for two users and Starter seats from $15, and Freshsales is the next cheapest verified paid option at $9 per user per month billed annually.
- Tools ranked
- 10
- With free plan
- 4
- Cheapest paid plan
- Bigin by Zoho CRM, $7
- per user per month
By the numbers
- $299,071 millionGartner's November 2024 forecast put worldwide end-user spending on SaaS at $299,071 million in 2025, up 19.2% from 2024.Gartner
- $1 trillionIDC forecasts global public cloud spending above $1 trillion in 2026, up 21%, with SaaS the largest category at more than half of the total.IDC
- $55.7MOrganizations spend an average of $55.7 million a year on SaaS in 2026, an 8% increase, according to Zylo's SaaS Management Index.Zylo
- $11,800HubSpot's average subscription revenue per customer was $11,800 in the second quarter of 2026, up 4% as reported, across 306,446 customers.HubSpot
- $39Microsoft raised the US list price of Microsoft 365 E3 by 8%, from $36 to $39 per user per month, effective July 1, 2026.Microsoft
- 20 to 37%Tropic's renewal data show AI-driven price increases of 20 to 37%, compared with a typical annual uplift of 3 to 9%.Tropic
Comparison table
| Tool | |||||
|---|---|---|---|---|---|
| Bigin by Zoho CRM | 01 | 8.8 | 9.7 | $7per user per month | Yes |
| HubSpot CRM | 02 | 8.7 | 9.0 | $15per seat per month | Yes |
| Freshsales | 03 | 8.5 | 9.0 | $9per user per month | No |
| Zoho CRM | 04 | 8.4 | 8.6 | Free plan | Yes |
| Less Annoying CRM | 05 | 8.1 | 8.8 | $15per user per month | No |
| Pipedrive | 06 | 8.1 | 7.4 | Check price | No |
| Capsule CRM | 07 | 8.0 | 8.4 | $18per user per month | Yes |
| Salesforce Starter Suite | 08 | 7.6 | 7.0 | $25per user per month | No |
| Copper | 09 | 7.3 | 6.8 | $23per seat per month | No |
| Insightly | 10 | 7.1 | 6.6 | $29per user per month | No |
Click a column to sort. Prices are the cheapest paid plan quoted from each vendor's US pricing page; "Check price" means the US price check is pending.
How this ranking works
One method for every tool. We compared documented features and published prices; we did not run hands-on tests. Value carries the most weight.
Full methodThis list is for owners of businesses with fewer than 50 staff who need to track contacts, deals and follow-ups without paying enterprise seat prices. We compared documented features and published prices for 10 CRMs and ranked them by value first, then features, then ease of use. Prices are the cheapest paid plan in USD as shown on each vendor's page on the check date. Where a page showed only euros from our location, the price is marked pending and the plan is ranked on its documented features.
The verdict
Bigin by Zoho CRM takes first place because it covers the basics a small team needs, pipelines, contacts, automations and email integration, for $7 per user per month on annual billing. HubSpot CRM is the better start if two people can live on its free plan for a while. Freshsales gives the most sales tooling for $9 a seat, Zoho CRM offers a three-user free edition with a path to forecasting, and Less Annoying CRM is the easiest flat price to budget at $15 per user with everything included.
- 01Top value
Bigin by Zoho CRM
8.8/10A pipeline-first CRM from Zoho built for small businesses, with a free single-user plan and low-cost paid seats.
Price
$7per user per month
Free plan for one user; Express from $7 per user per month billed annually ($9 monthly), Premier $12, Bigin 360 $18
“Express US$ 7 /user/month billed annually” Quoted from the pricing page, November 5, 2026.
- Free plan
- Yes
- Free trial
- 15 days
- Value (40%)
- 9.7
- Features (35%)
- 7.8
- Ease of use (25%)
- 8.8
Best forSmall businesses that want pipelines, automations and email in one place at the lowest verified seat price.
Bigin is Zoho's CRM for small businesses, and it ranks first here because it pairs the lowest verified paid price with the features most owners need first. The free plan covers one user with a single pipeline, 500 records, three automations, a built-in phone and developer APIs. Express costs $7 per user per month on annual billing, or $9 monthly, and adds three team pipelines, 50,000 records, 30 automations, Gmail and Outlook integration, WhatsApp Business, mass emails and customizable dashboards. Premier at $12 and Bigin 360 at $18 raise those limits further. Zoho says that when the 15-day trial ends you are moved to the free plan rather than charged automatically. The trade-offs are modest limits: Express allows 10 custom fields per module, and teams that want sales forecasting or territory tools will find them in Zoho CRM instead. We compared documented features and published prices and did not run a trial account.
- ✓Lowest verified paid seat on this list at $7 per user on annual billing
- ✓The free plan stays available after the 15-day trial ends
- ✓Premier at $12 is a small step up when you need more pipelines
- ✕Free plan is limited to a single user and 500 records
- ✕Express allows only 10 custom fields per module
- ✕Teams that need forecasting or deep customization may need to move to Zoho CRM
- Free plan:
- Yes, one user and 500 records
- Cheapest paid plan:
- Express, $7 per user per month billed annually
- Plans:
- Free, Express, Premier, Bigin 360
- Free trial:
- 15 days
Bottom line: Bigin is the best value CRM for a small team that mainly tracks deals and follow-ups. Start on Express and move to Premier only when you hit its pipeline or automation limits.
- 02
HubSpot CRM
8.7/10A free CRM with contacts, deals and dashboards that upgrades to paid Starter, Professional and Enterprise seats.
Price
$15per seat per month
Free plan for up to 2 users; Starter from $15 per seat per month (new-customer discount), Professional from $50
“Starter Starts at $15/month per seat*” Quoted from the pricing page, November 5, 2026.
- Free plan
- Yes
- Value (40%)
- 9.0
- Features (35%)
- 8.6
- Ease of use (25%)
- 8.5
Best forOwners with one or two people selling who want to start free and add paid seats later.
HubSpot's free CRM is the strongest no-cost option for a very small team. HubSpot lists contact, deal and task management, email tracking, email templates, meeting scheduling, live chat, sales quotes, the Breeze Assistant and reporting dashboards on the free tier, with up to two users and 1,000 contacts. When you need more control, Starter starts at $15 per seat per month and adds required fields, permission sets, multiple currencies and removes HubSpot branding. It ranks second rather than first because the paid path costs more than Bigin's: the $15 Starter rate is flagged as a discount for new customers with no set end date, and Professional starts at $50 per seat, which is where duplicate management, contact scoring and custom reporting sit. For a two-person business that can stay on Free, HubSpot is hard to beat. Larger teams should price Starter for every seat. We compared documented features and published prices and did not run a trial account.
- ✓The free plan needs no credit card and covers two users
- ✓Free tier includes sales quotes, meeting links and email tracking
- ✓Upgrading keeps all data in the same account
- ✕Free plan caps at two users and 1,000 contacts
- ✕HubSpot marks the $15 Starter price as a new-customer discount that can end at any time
- ✕Professional starts at $50 per seat, a large jump from Starter
- Free plan:
- Yes, up to 2 users and 1,000 contacts
- Cheapest paid plan:
- Starter, from $15 per seat per month
- Plans:
- Free, Starter, Professional, Enterprise
- Integrations:
- 2,000+ apps in the HubSpot Marketplace
Bottom line: HubSpot is the best free CRM for one or two people who sell. Price every seat at Starter before you add staff, and check the Professional price if you expect to need scoring or custom reports.
- 03
Freshsales
8.5/10Freshworks' sales CRM with built-in chat, email and phone, priced from $9 per user per month on annual billing.
Price
$9per user per month
Growth from $9 per user per month billed annually; Pro $39; Enterprise $59; no free plan listed
“$9 /user/month, billed annually” Quoted from the pricing page, November 5, 2026.
- Free plan
- No
- Free trial
- 21 days
- Value (40%)
- 9.0
- Features (35%)
- 8.0
- Ease of use (25%)
- 8.2
Best forSmall sales teams that want phone, email and chat inside the CRM for a low seat price.
Freshsales is the cheapest verified paid seat after Bigin and gives small teams more built-in calling and messaging than most entry plans. Growth costs $9 per user per month on annual billing and includes a Kanban view, contact lifecycle stages, chat, email and phone, email templates, custom fields and basic workflows. Pro at $39 adds contact scoring, deal insights, custom sales activities, territory management and sales sequences, and Enterprise at $59 adds forecasting insights, field-level permissions and audit logs. Freshworks offers a 21-day trial of the full CRM and says you choose a plan and pay by card to continue. The main gaps for a budget buyer are that no free plan appears on the pricing page and the headline price assumes yearly billing. The jump to Pro is also steep if you need sequences. For a team that wants to call and email prospects from one screen, Growth is strong value. We compared documented features and published prices and did not run a trial account.
- ✓Growth costs $9 per user per month on annual billing
- ✓Phone, email and chat are included from the entry plan
- ✓A 21-day trial gives access to the full CRM
- ✕The pricing page lists no free plan
- ✕The $9 price requires annual billing
- ✕Sequences and contact scoring need Pro at $39 per user
- Free plan:
- Not listed on the pricing page
- Cheapest paid plan:
- Growth, $9 per user per month billed annually
- Free trial:
- 21 days
- Customers:
- 74,000+ businesses, per Freshworks
Bottom line: Freshsales Growth is the best low-cost choice for teams that sell by phone and email. Budget for Pro only if you need sequences or contact scoring.
- 04
Zoho CRM
8.4/10Zoho's full CRM with a free edition for three users and paid tiers that add workflows, cadences and forecasting.
Price
Free plan
See vendor pricing (USD check pending); free edition for up to 3 users
US price check pending. Vendor pricing page
- Free plan
- Yes
- Value (40%)
- 8.6
- Features (35%)
- 8.8
- Ease of use (25%)
- 7.4
Best forSmall businesses that expect to need forecasting, cadences and deeper automation as they grow.
Zoho CRM is the more capable sibling of Bigin and suits small businesses that already know they will want forecasting and structured sales processes. Zoho describes the free edition as covering up to three users with leads, deals, workflows, reports and a mobile app, which is the most generous free user count on this list. The Standard edition adds workflows and assignment rules, AI agents, cadences, reports and dashboards, and sales forecasting. Professional adds CPQ, email intelligence, process automation and inventory management, and higher editions add territory management and customer portals. We could not confirm a USD price because the pricing page showed euros from our location, so the price is marked pending and the score rests on documented features. Zoho notes that local taxes are charged on top. The editions also come with more settings than a first-time CRM buyer may want. We compared documented features and published prices and did not run a trial account.
- ✓Free edition covers three users, more than HubSpot or Capsule
- ✓Forecasting and cadences arrive on the entry paid tier
- ✓Shares a vendor with Bigin, so moving up stays inside Zoho
- ✕The pricing page showed only euros from our location, so the USD price is pending
- ✕More settings to learn than Bigin or Less Annoying CRM
- ✕Local taxes are added on top of listed prices
- Free plan:
- Yes, up to 3 users
- Plans:
- Free, Standard, Professional, Enterprise, Ultimate
- USD price:
- Pending check
- Customers:
- 250,000+ businesses, per Zoho
Bottom line: Zoho CRM is the pick for small teams that need forecasting and cadences early. If you only need a pipeline, Bigin from the same vendor costs less and is simpler.
- 05
Less Annoying CRM
8.1/10A simple CRM for small businesses with one price per user and every feature included.
Price
$15per user per month
$15 per user per month plus tax, all features included; no tiers or contracts
“$15 per user per month + applicable tax” Quoted from the pricing page, November 5, 2026.
- Free plan
- No
- Free trial
- 30 days
- Value (40%)
- 8.8
- Features (35%)
- 6.6
- Ease of use (25%)
- 9.2
Best forOwners who want one flat price, unlimited pipelines and free phone support without choosing a tier.
Less Annoying CRM is the easiest CRM on this list to budget for. There is one plan at $15 per user per month plus applicable tax, with no tiers, no contracts and no features held back for upgrades. That plan includes unlimited contacts and companies, unlimited pipelines, 25GB of file storage per user, task management, email logging, mobile access, user permissions and unlimited custom fields. It is also HIPAA compliant, and healthcare businesses can sign a BAA. The company offers free email and phone support to everyone, including people still on the 30-day trial, which needs no credit card. It ranks below the top four because its feature set is deliberately simple: there are no sequences, scoring or forecasting tools of the kind Freshsales and Zoho list, and there is no free plan. The vendor also suggests keeping total contacts and companies below 50,000. We compared documented features and published prices and did not run a trial account.
- ✓One plan with every feature, so there are no upgrade surprises
- ✓Free email and phone support, even during the trial
- ✓30-day trial with no credit card
- ✕No free plan
- ✕Fewer sales automation and AI features than Freshsales or Zoho CRM
- ✕The vendor suggests staying below 50,000 contacts and companies
- Price:
- $15 per user per month plus tax
- Plans:
- One plan, all features
- Free trial:
- 30 days, no credit card
- In business since:
- 2009
Bottom line: Less Annoying CRM is the best fit for owners who want a simple, flat-priced CRM and real phone support. Pick something else if you need sales automation.
- 06
Pipedrive
8.1/10A visual pipeline CRM with meeting intelligence, email sync and automation across four paid plans.
Price
Check price
See vendor pricing (USD check pending); four paid plans, no free plan
US price check pending. Vendor pricing page
- Free plan
- No
- Free trial
- 14 days
- Value (40%)
- 7.4
- Features (35%)
- 8.4
- Ease of use (25%)
- 8.8
Best forDeal-focused small sales teams that manage their day from a visual pipeline.
Pipedrive is built around a visual sales pipeline and is one of the easier CRMs to adopt for teams that think in deals rather than contacts. The Lite plan covers lead, calendar and pipeline management, AI-powered report creation, spreadsheet and CRM import, more than 500 integrations, and Pipedrive Nova, which prepares a brief before each meeting, transcribes calls and suggests CRM updates. Growth adds full email sync with open and click tracking, automations, nurturing sequences, subscription tracking and forecast reports. Premium adds LeadBooster lead capture and routing, custom scoring, contracts and e-signatures. Pipedrive offers a 14-day trial without a card. We could not confirm a USD price because the pricing page showed euros from our location, so the price is pending. Its value score is lower because there is no free plan and email sync, which most small teams want, starts on the second tier. We compared documented features and published prices and did not run a trial account.
- ✓Pipeline view makes the next action on each deal clear
- ✓Meeting intelligence is included from the entry plan
- ✓14-day trial with no credit card
- ✕The pricing page showed only euros from our location, so the USD price is pending
- ✕No free plan
- ✕Full email sync and automations need the Growth plan
- Free plan:
- No
- Plans:
- Lite, Growth, Premium, Ultimate
- Free trial:
- 14 days, no credit card
- USD price:
- Pending check
Bottom line: Pipedrive suits small teams that run sales from a deal board and want meeting notes handled for them. Check the USD price of Growth, since that is where email sync starts.
- 07
Capsule CRM
8.0/10A straightforward CRM for small businesses with a free two-user plan and per-user paid tiers.
Price
$18per user per month
Free plan for 2 users and 250 contacts; Starter from $18 per user per month billed annually ($22 monthly)
“Paid plans are priced per user, per month: Starter $18, Growth $36, Advanced $54 and Ultimate $72 when billed annually, or $22, $40, $60 and $75 billed monthly.” Quoted from the pricing page, November 5, 2026.
- Free plan
- Yes
- Free trial
- 14 days
- Value (40%)
- 8.4
- Features (35%)
- 7.2
- Ease of use (25%)
- 8.6
Best forTeams of one to five who want a tidy contact and pipeline tool with a free starting point.
Capsule is a clean, small-business CRM that Capsule pitches at teams of one to five on its Starter plan. The free plan allows two users, 250 contacts, five custom fields and one sales pipeline with custom milestones. Starter costs $18 per user per month on annual billing, or $22 monthly, and raises the limit to 30,000 contacts with email templates, a shared mailbox, premium integrations such as Xero and Zendesk, and an AI pipeline generator. Growth at $36 adds five pipelines, project boards, workflow automations, Gmail and Outlook email sync, advanced reporting and user roles. Capsule connects to more than 100 apps including QuickBooks, FreshBooks and Shopify. It ranks seventh because the free plan's 250-contact cap is tight and automatic email logging only arrives on Growth, which doubles the seat price. For teams that need a simple shared address book with a pipeline, Starter is a sensible buy. We compared documented features and published prices and did not run a trial account.
- ✓Free plan for two users
- ✓Starter is aimed at teams of one to five
- ✓14-day trial of paid plans with no card
- ✕Free plan caps at 250 contacts
- ✕Automatic email sync needs Growth at $36 per user
- ✕Starter costs more than Bigin Express or Freshsales Growth
- Free plan:
- Yes, up to 2 users and 250 contacts
- Cheapest paid plan:
- Starter, $18 per user per month billed annually
- Plans:
- Free, Starter, Growth, Advanced, Ultimate
- Free trial:
- 14 days, no card
Bottom line: Capsule is a good fit for very small teams that want a simple CRM with accounting integrations. Choose Growth if you need emails logged automatically.
- 08
Salesforce Starter Suite
7.6/10Salesforce's entry suite for small businesses, combining CRM, email campaigns and lead routing.
Price
$25per user per month
Starter Suite from $25 per user per month, billed monthly or annually; Pro Suite from $100
“$ 25 USD/User/Month (Starting price. Transaction fees apply. Billed monthly or annually.)” Quoted from the pricing page, November 5, 2026.
- Free plan
- No
- Value (40%)
- 7.0
- Features (35%)
- 8.6
- Ease of use (25%)
- 7.0
Best forSmall businesses that expect to grow into Salesforce's larger editions.
Salesforce Starter Suite brings the best-known enterprise CRM down to a small-business price. Starter costs $25 per user per month, billed monthly or annually, and Salesforce describes it as a turnkey CRM for lean businesses. It includes account, contact and opportunity management, dynamic email nurture campaigns, lead scoring, built-in sales flows and lead routing, assistive AI with Employee Agent and a free Slack workspace connected to the CRM. That is a broad feature set for one plan, which is why it scores well on features. It ranks eighth because the value case is weaker for a business watching cost per user: Starter is more than three times the price of Bigin Express, Salesforce notes that transaction fees apply, and the next step, Pro Suite, costs $100 per user with an annual contract. Setup also involves more configuration than the simpler tools here. We compared documented features and published prices and did not run a trial account.
- ✓Email campaigns and lead scoring are included from the entry suite
- ✓Same platform as Salesforce's larger editions
- ✓Monthly billing is available on Starter
- ✕At $25 per user, Starter costs more than most entry plans here
- ✕Pro Suite jumps to $100 per user with an annual contract
- ✕Salesforce notes that transaction fees apply
- Free plan:
- No
- Cheapest paid plan:
- Starter Suite, $25 per user per month
- Next tier:
- Pro Suite, $100 per user per month, annual contract
- Extras:
- Free Slack workspace connected to the CRM
Bottom line: Salesforce Starter makes sense if you are confident you will need Salesforce's larger editions later. For most businesses under 50 staff, cheaper CRMs cover the same daily work.
- 09
Copper
7.3/10A CRM designed around Google Workspace with pipelines, task automation and project management.
Price
$23per seat per month
Basic from $23 per seat per month billed annually ($29 monthly); Professional $59; Business $99
“Basic $ 23 $ 29 per seat, per month paid annually” Quoted from the pricing page, November 5, 2026.
- Free plan
- No
- Value (40%)
- 6.8
- Features (35%)
- 7.4
- Ease of use (25%)
- 8.0
Best forSmall teams that run their business in Gmail and Google Workspace.
Copper is a CRM for teams that live in Google Workspace, and it combines sales pipelines with project management in one tool. Basic costs $23 per seat per month on annual billing, or $29 monthly, and includes a 2,500-contact limit, task automation, pipelines, project management and contact enrichment. Professional at $59 per seat on annual billing raises the limit to 15,000 contacts and adds workflow automation, bulk email, reporting and integrations. Business at $99 adds unlimited contacts, email series, custom reports, multi-currency and premium support. The project boards are useful for service businesses that hand a won deal to a delivery team. Copper ranks ninth because its value is weaker for a cost-conscious owner: there is no free plan, Basic is more than three times Bigin's entry price, and the 2,500-contact cap can be reached quickly. Automation that most teams expect arrives only on Professional. We compared documented features and published prices and did not run a trial account.
- ✓Project management is included alongside sales pipelines
- ✓Contact enrichment from the entry plan
- ✓Annual billing cuts Basic from $29 to $23
- ✕Basic caps contacts at 2,500
- ✕No free plan
- ✕Workflow automation and bulk email need Professional at $59
- Free plan:
- No
- Cheapest paid plan:
- Basic, $23 per seat per month billed annually
- Contact limit on Basic:
- 2,500
- Plans:
- Basic, Professional, Business
Bottom line: Copper suits Google Workspace teams that want pipelines and projects in one place. Check the 2,500-contact cap on Basic before you commit.
- 10
Insightly
7.1/10A CRM with lead management, project management and dashboards, with marketing and support products on the side.
Price
$29per user per month
Plus from $29 per user per month billed annually; Professional $49; Enterprise $99
“$29 per user / month All prices USD, billed annually” Quoted from the pricing page, November 5, 2026.
- Free plan
- No
- Free trial
- 14 days
- Value (40%)
- 6.6
- Features (35%)
- 7.6
- Ease of use (25%)
- 7.2
Best forSmall teams that want CRM and project tracking together and can pay a higher seat price.
Insightly combines CRM records with project management, which can suit small firms that deliver work after a sale. The Plus plan costs $29 per user per month on annual billing and includes lead and contact management, project management, advanced reports and pre-built business dashboards. Professional at $49 adds lead assignment and routing, workflow automation and the AI Copilot, and Enterprise at $99 adds sandboxes, products, price books, quotes and audit logging. Insightly says every plan includes phone and email support and offers a 14-day trial without a credit card. It ranks last here because it has the highest entry price among the verified plans, more than four times Bigin Express, and the automation most growing teams want starts at $49 per user. There is also no free plan. For an owner focused on low cost per user, the tools above cover contact and pipeline tracking for less. We compared documented features and published prices and did not run a trial account.
- ✓Projects and advanced reports are included on the entry plan
- ✓14-day trial with no credit card
- ✓Phone support is available on every plan
- ✕Highest entry price on this list at $29 per user
- ✕Workflow automation needs Professional at $49
- ✕No free plan
- Free plan:
- No
- Cheapest paid plan:
- Plus, $29 per user per month billed annually
- Plans:
- Plus, Professional, Enterprise
- Free trial:
- 14 days, no credit card
Bottom line: Insightly is worth a look only if you need project tracking and advanced reports on the entry plan. Cost-focused buyers will find better value higher on this list.
What to check before you pay
Price the whole team, not one seat
Almost every CRM here charges per user. Multiply the seat price by everyone who will log in, then add the monthly premium if you skip annual billing. Bigin Express costs $7 per user on yearly billing and $9 on monthly billing, so a ten-person team pays $840 or $1,080 a year.
Check what the free plan caps
Free plans stop at a user or record limit. Bigin Free covers one user and 500 records, HubSpot two users and 1,000 contacts, Capsule two users and 250 contacts, and Zoho CRM three users. If you already exceed those limits, compare the entry paid plans instead.
Find the plan where email sync starts
Logging emails against contacts is often the feature that makes a CRM worth using. Bigin adds email integration on Express, Capsule adds Gmail and Outlook sync on Growth, and Pipedrive adds full email sync on Growth. Check that the plan you can afford includes it.
Watch contact and record limits on cheap tiers
Low entry prices sometimes come with tight data limits. Copper Basic stops at 2,500 contacts and Bigin Express at 50,000 records, while Less Annoying CRM sets no strict limit and suggests staying below 50,000 contacts and companies. Count your current contacts and deals before you sign up.
Plan for the second tier
Many small teams outgrow the entry plan within a year. Compare the second-tier price too: HubSpot Professional starts at $50 per seat and Salesforce Pro Suite at $100 per user, while Freshsales Pro is $39 and Bigin Premier is $12 on annual billing.
FAQ
What is the best CRM for a small business?
Bigin by Zoho CRM ranks first for businesses under 50 staff because Express costs $7 per user per month on annual billing and includes pipelines, automations and email integration. HubSpot CRM is the best choice if one or two users can work on its free plan.
What is the cheapest CRM for a small business?
Among verified USD prices, Bigin Express is cheapest at $7 per user per month billed annually, followed by Freshsales Growth at $9. HubSpot Starter and Less Annoying CRM both cost $15 per user.
Is there a free CRM for small businesses?
Yes. Zoho CRM's free edition covers three users, HubSpot's free CRM covers two users and 1,000 contacts, Capsule's covers two users and 250 contacts, and Bigin's covers one user and 500 records.
How much should a small business pay for a CRM?
Entry plans in this list range from $7 to $29 per user per month. For a ten-person team that is about $840 to $3,480 a year before tax, and most vendors charge more on monthly billing.
Do small businesses need Salesforce?
Most do not. Salesforce Starter Suite costs $25 per user per month and Pro Suite $100, while Bigin, Freshsales and HubSpot cover contact and pipeline tracking for less. Salesforce makes sense if you plan to grow into its larger editions.
Questions or corrections: editorial@rankozo.comSee our disclosure. Prices change; confirm on the vendor page before buying.
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