Software & SaaS · Ranked by price to features
10 Best Help Desk Software for Small Business of 2026
By the Rankozo research desk · Updated November 9, 2026 · Next review December 24, 2026
Help Scout is the best help desk software for small businesses with one to ten agents in 2026, with a free plan for 5 users and Standard at $25 per user per month billed annually. Freshdesk suits teams that want tickets, a customer portal and 500 AI sessions from $19 per agent, and HubSpot Service Hub Starter is the cheapest verified paid seat at $10 per month for new customers.
- Tools ranked
- 10
- With free plan
- 3
- Cheapest paid plan
- HubSpot Service Hub, $10
- per seat per month
By the numbers
- $299,071 millionGartner's November 2024 forecast put worldwide end-user spending on SaaS at $299,071 million in 2025, up 19.2% from 2024.Gartner
- $1 trillionIDC forecasts global public cloud spending above $1 trillion in 2026, up 21%, with SaaS the largest category at more than half of the total.IDC
- $55.7MOrganizations spend an average of $55.7 million a year on SaaS in 2026, an 8% increase, according to Zylo's SaaS Management Index.Zylo
- $11,800HubSpot's average subscription revenue per customer was $11,800 in the second quarter of 2026, up 4% as reported, across 306,446 customers.HubSpot
- $39Microsoft raised the US list price of Microsoft 365 E3 by 8%, from $36 to $39 per user per month, effective July 1, 2026.Microsoft
- 20 to 37%Tropic's renewal data show AI-driven price increases of 20 to 37%, compared with a typical annual uplift of 3 to 9%.Tropic
Comparison table
| Tool | |||||
|---|---|---|---|---|---|
| Help Scout | 01 | 8.8 | 9.2 | $25per user per month | Yes |
| Freshdesk | 02 | 8.6 | 8.9 | $19per agent per month | No |
| HubSpot Service Hub | 03 | 8.5 | 9.0 | $10per seat per month | Yes |
| LiveAgent | 04 | 8.4 | 9.0 | $11per agent per month | No |
| Zoho Desk | 05 | 8.3 | 8.7 | Free plan | Yes |
| Jitbit Helpdesk | 06 | 8.2 | 8.8 | $29per month for 1 agent | No |
| Zendesk | 07 | 8.1 | 7.4 | $19per agent per month | No |
| Hiver | 08 | 8.0 | 7.8 | $25per user per month | No |
| Front | 09 | 7.9 | 7.3 | $25per seat per month | No |
| HappyFox | 10 | 7.9 | 7.8 | $24per agent per month | No |
Click a column to sort. Prices are the cheapest paid plan quoted from each vendor's US pricing page; "Check price" means the US price check is pending.
How this ranking works
One method for every tool. We compared documented features and published prices; we did not run hands-on tests. Value carries the most weight.
Full methodThis list is for small businesses with one to ten support agents who need a shared inbox and tickets without paying for an enterprise suite. We ranked tools by value first, then features, then ease of use, and looked closely at free plans, agent caps and what the cheapest tier leaves out. Prices are the cheapest paid plan in USD as shown on each vendor's pricing page on the check date. One vendor showed local currency from our location, so its price is marked pending.
The verdict
Help Scout leads because five people can share an inbox for free and the paid plan stays at $25 per user up to 25 users. Freshdesk is the best ticketing value at $19 per agent with a portal and AI sessions included. HubSpot Service Hub has the cheapest paid seat at $10 for new customers, LiveAgent covers email and chat from $11 per agent, and Jitbit charges a flat $69 a month for four agents. Zendesk has the most features but puts chat and phone on a $55 plan.
- 01Top value
Help Scout
8.8/10A shared inbox help desk with docs, live chat and a permanent free plan for up to five users.
Price
$25per user per month
Free plan for 5 users; Standard $25 per user per month billed annually, Plus $45, Pro $75
“Standard $ 25 per user/mo For growing teams looking to automate more tasks and move beyond email.” Quoted from the pricing page, November 9, 2026.
- Free plan
- Yes
- Free trial
- 15 days
- Value (40%)
- 9.2
- Features (35%)
- 8.1
- Ease of use (25%)
- 9.1
Best forTeams of one to five agents who mostly answer email and want to start at no cost.
Help Scout tops this list because a team of up to five people can run a real shared inbox without paying anything. The pricing page lists the Free plan at 5 users, 1 inbox and 1 Docs site, with a cap of 100 contacts a month, which suits a shop or service business with light email volume. When that cap starts to bite, Standard costs $25 per user per month on annual billing and adds live chat, SMS, WhatsApp, Instagram and Messenger, multiple knowledge bases, basic workflows and one basic SLA policy, for up to 25 users. Plus at $45 adds advanced workflows, round robin routing, a secure customer portal and Salesforce, Jira and HubSpot apps. The extra costs are inboxes beyond the plan allowance at $10 a month and the Envoy AI assistant at $0.75 per resolution. We compared documented features and published prices; we did not open a trial account.
- ✓Five free users is the largest free seat count in this list
- ✓Standard covers up to 25 users, enough headroom for a small team
- ✓Trial of Standard or Plus runs 15 days without a credit card
- ✕The free plan caps contacts at 100 a month
- ✕Standard includes 2 inboxes; extra inboxes cost $10 a month
- ✕AI resolutions are billed on top of the seat price
- Free plan:
- 5 users, 1 inbox, 1 Docs site
- Cheapest paid plan:
- Standard, $25 per user per month billed annually
- User limit on Standard:
- Up to 25
- Free trial:
- 15 days, no credit card
Bottom line: Help Scout is the cheapest way for a very small team to get a proper shared inbox, and the move to $25 per user is easy to plan. Watch the 100 contact cap on the free tier.
- 02
Freshdesk
8.6/10A ticketing help desk from Freshworks with a shared inbox, customer portal and an included AI agent allowance.
Price
$19per agent per month
Growth $19 per agent per month billed annually; Pro $55, Enterprise $89
“$19 /agent/month, billed annually Launch AI-powered service over email Growth” Quoted from the pricing page, November 9, 2026.
- Free plan
- No
- Free trial
- 14 days
- Value (40%)
- 8.9
- Features (35%)
- 8.6
- Ease of use (25%)
- 8.2
Best forSmall teams that want structured tickets, a portal and AI deflection in the entry plan.
Freshdesk is the strongest pick for a small team that thinks in tickets rather than conversations. The Growth plan costs $19 per agent per month billed annually and already includes ticketing, a shared inbox, a customer portal with a knowledge base, analytics, threads and tasks, and roles and permissions. Freddy AI Agent comes with the first 500 sessions included, and extra sessions are sold at $49 per 100, so a small team can test AI deflection without a new line item. Day passes at $2 each on Growth let a founder or a seasonal helper jump into the queue without a monthly seat. The gaps show up as the team grows: multiple SLA policies, intelligent routing and a multilingual help desk sit on Pro at $55 per agent. There is no free plan on the pricing page, but the 14-day trial opens the Enterprise tier. We compared documented features and published prices.
- ✓Lowest verified price here for a full ticketing plan with a customer portal
- ✓500 AI agent sessions are included before any usage fees
- ✓Day passes cover part-time helpers without a full seat
- ✕No free plan on the current pricing page
- ✕Multiple SLA policies and intelligent routing need Pro at $55
- ✕Extra AI sessions cost $49 per 100
- Cheapest paid plan:
- Growth, $19 per agent per month billed annually
- AI included:
- First 500 Freddy AI Agent sessions
- Annual discount:
- Save 20%
- Free trial:
- 14 days on the Enterprise plan
Bottom line: Freshdesk Growth gives a small team a portal, a knowledge base and AI sessions for $19 per agent. Plan on Pro if you need several SLA policies.
- 03
HubSpot Service Hub
8.5/10HubSpot's customer service product with free ticketing and team email, built on the HubSpot CRM.
Price
$10per seat per month
Free plan; Starter from $10 per seat per month for new customers (regular $20); Professional from $100, Enterprise from $175
“Starter Starts at $10 $20 /month per seat*” Quoted from the pricing page, November 9, 2026.
- Free plan
- Yes
- Free trial
- 14 days
- Value (40%)
- 9.0
- Features (35%)
- 7.9
- Ease of use (25%)
- 8.5
Best forSmall businesses already using HubSpot for contacts or marketing.
HubSpot Service Hub earns its place on price and on what it connects to. The product page lists a Free tier at $0 with Breeze Assistant, ticketing and team email, and a Starter tier that starts at $10 per seat per month against a regular $20, flagged as a discount for new customers for a limited time. Starter adds simple ticket automation, multiple ticket pipelines, live chat and data enrichment. For a small business that already keeps contacts in HubSpot, this means support agents see the same customer record as sales. The jump to Professional is steep: the help desk workspace, knowledge base and customer agent start at $100 per seat, ten times the Starter offer. Teams that need self-service articles should compare that against Help Scout or Freshdesk. Prices are shown in USD and subject to tax. We compared documented features and published prices.
- ✓Lowest verified paid seat in this list
- ✓Free tier covers basic ticketing and team email
- ✓Support history is shared with the rest of the HubSpot CRM
- ✕The $10 Starter price is a limited-time offer for new customers
- ✕Knowledge base and help desk workspace need Professional at $100 per seat
- ✕Best value only if the team also uses HubSpot elsewhere
- Free plan:
- Yes, ticketing and team email
- Cheapest paid plan:
- Starter, from $10 per seat per month (regular $20)
- Next tier:
- Professional from $100 per seat per month
- Free trial:
- 14 days for premium editions
Bottom line: Service Hub Starter is the cheapest verified seat here and fits teams already on HubSpot. A knowledge base costs a big step up to Professional.
- 04
LiveAgent
8.4/10A multichannel help desk with email, live chat, a knowledge base and, from the Team plan, a call center.
Price
$11per agent per month
Starter $11 per agent per month billed annually (offer, regular $15), up to 5 agents; Team $22, Business $38
“Offer price $11 $15 Regular price: $15. /agent/mo 5 agents: $55/mo” Quoted from the pricing page, November 9, 2026.
- Free plan
- No
- Free trial
- 30 days
- Value (40%)
- 9.0
- Features (35%)
- 8.1
- Ease of use (25%)
- 7.7
Best forSmall teams that want chat and email tickets cheaply, with phone support available later.
LiveAgent is a good fit for a small team that wants email and website chat in one queue for very little money. The pricing page shows Starter at an offer price of $11 per agent per month on annual billing, against a regular $15, for up to 5 agents. Starter covers email, live chat, contact forms and a knowledge base, plus AI answer drafts and an AI chatbot. LiveAgent says it charges nothing for AI and that you pay your AI provider directly, which avoids the per-resolution fees other vendors add. The trade-off is that Starter has no social channels, call center or reporting. The Team plan at $22 per agent adds Facebook, Instagram, X, WhatsApp, Telegram and calls, along with SLA rules and CSAT surveys. The offer runs until Nov 22 and the page says the price stays locked while you keep the plan. We compared documented features and published prices.
- ✓Starter at $11 per agent is one of the cheapest verified seats
- ✓LiveAgent charges nothing for AI; you pay your AI provider directly
- ✓30-day free trial with no credit card
- ✕Starter is capped at 5 agents and has no reporting
- ✕The $11 price is a special offer; regular annual price is $15
- ✕Social channels and phone need the Team plan
- Cheapest paid plan:
- Starter, $11 per agent per month billed annually (offer)
- Agent limit on Starter:
- Up to 5
- Free trial:
- 30 days, no credit card
- AI pricing:
- No LiveAgent fee; pay your AI provider
Bottom line: LiveAgent Starter is a low-cost way to run email and chat for up to five agents. Most teams will want the Team plan for reports and SLAs.
- 05
Zoho Desk
8.3/10Zoho's help desk with email and social ticketing, a free plan for three users and tiered automation.
- Free plan
- Yes
- Free trial
- 15 days
- Value (40%)
- 8.7
- Features (35%)
- 8.4
- Ease of use (25%)
- 7.6
Best forSmall teams in the Zoho ecosystem that want a free start and workflow rules.
Zoho Desk gives small teams a free starting point and more automation per tier than most rivals. The pricing page says the free edition offers three user licenses. The Express edition, aimed at micro businesses, adds support across multiple email channels, ticketing from Instagram, Facebook and X, web forms, workflows, multi-level escalations and direct assignment rules. Standard brings a live chat widget, WhatsApp, Telegram and Messenger, a knowledge base, a community forum and customer happiness ratings. Professional adds telephony, Zia AI, Blueprints for step-by-step processes and round-robin assignment. The interface packs in many modules, so setup takes longer than a plain shared inbox. The page we fetched showed prices in local currency, not USD, so we list the price as pending; yearly billing saves up to 34%. We compared documented features and published prices.
- ✓Permanent free plan for three users
- ✓Workflows and escalation rules start on the lowest paid edition
- ✓15-day free trial on any plan
- ✕Knowledge base and live chat start on Standard, not Express
- ✕Round-robin assignment needs Professional
- ✕Our location showed local currency, so the USD price is pending
- Free plan:
- Yes, three user licenses
- Paid editions:
- Express, Standard, Professional, Enterprise
- Annual discount:
- Up to 34%
- Free trial:
- 15 days
Bottom line: Zoho Desk is a strong free start for three agents with clear upgrade steps. Expect more setup time than with a simple shared inbox.
- 06
Jitbit Helpdesk
8.2/10A simple hosted ticket system with email tickets, live chat, a knowledge base and flat team pricing.
Price
$29per month for 1 agent
Freelancer $29 per month for 1 agent ($24.92 annual); Startup $69 for 4 agents, Company $129 for 7 agents
“Freelancer $29 /month The essentials to provide basic support for clients 1 agent” Quoted from the pricing page, November 9, 2026.
- Free plan
- No
- Value (40%)
- 8.8
- Features (35%)
- 7.3
- Ease of use (25%)
- 8.4
Best forTeams of up to seven agents that prefer one flat monthly price to per-seat billing.
Jitbit is the outlier here because it sells bundles of agents rather than seats. The purchase page lists Freelancer at $29 a month for 1 agent, Startup at $69 for 4 agents, Company at $129 for 7 agents and Enterprise at $249 for 9 agents with extra agents at $29. That makes Startup cost less than $18 per agent, and annual billing drops it to $58.25 a month. Every plan includes unlimited storage, iOS and Android apps and a custom domain, and unlimited AI credits start on Startup. The product page lists email ticketing, a live chat widget, a knowledge base, canned responses, asset tracking, SAML single sign-on and integrations with Jira, GitHub, Microsoft Teams and Slack. Jitbit does not cover social messaging or phone as broadly as the larger suites, and the fixed bundles mean a fifth agent pushes you to the 7-agent plan. We compared documented features and published prices.
- ✓Startup covers 4 agents for $69 a month, under $18 per agent
- ✓Unlimited storage on every plan
- ✓Annual billing lowers each plan, for example $58.25 a month for Startup
- ✕Freelancer is limited to 1 agent and has no AI credits
- ✕Fewer messaging channels than omnichannel suites
- ✕Plans jump in fixed agent bundles, not single seats
- Cheapest paid plan:
- Freelancer, $29 per month for 1 agent
- Small team plan:
- Startup, $69 per month for 4 agents
- Company plan:
- $129 per month for 7 agents
- Hosting:
- AWS, with an uptime SLA
Bottom line: Jitbit Startup gives four agents a hosted ticket system for $69 a month. It fits email-led teams that do not need social or voice channels.
- 07
Zendesk
8.1/10A full customer service suite with ticketing, messaging, voice and AI agents in its higher tiers.
Price
$19per agent per month
Support Team $19 per agent per month billed yearly; Suite Team $55 with chat and voice
“Support Team For teams that have outgrown a shared inbox and need core support essentials. $19 agent/month paid yearly” Quoted from the pricing page, November 9, 2026.
- Free plan
- No
- Free trial
- 14 days
- Value (40%)
- 7.4
- Features (35%)
- 9.1
- Ease of use (25%)
- 7.7
Best forSmall teams that expect to grow fast and want the deepest feature set from day one.
Zendesk has the most features in this list, but small teams pay for them. Support Team costs $19 per agent per month paid yearly and is described as for teams that have outgrown a shared inbox. It covers an email and ticketing system, ticket routing, prebuilt analytics dashboards, pre-written responses, customer context and automations and triggers. Messaging, live chat and telephony are not in that plan; they start on Suite Team at $55 per agent, which also adds AI Agents, an AI knowledge base, an AI action builder and omnichannel routing. Skills-based routing and an IVR phone tree sit on Suite Professional. For a ten-agent team that wants chat, the jump from $190 to $550 a month is the number to weigh. The 14-day trial gives access to Suite Professional features by default. We compared documented features and published prices.
- ✓Entry ticketing plan matches Freshdesk at $19 per agent
- ✓Largest feature depth once you move to the Suite plans
- ✓14-day trial opens Suite Professional
- ✕Live chat and phone need Suite Team at $55 per agent
- ✕Support Team is email ticketing only
- ✕Costs climb quickly for a ten-agent team on Suite plans
- Cheapest paid plan:
- Support Team, $19 per agent per month paid yearly
- Chat and voice:
- From Suite Team, $55 per agent per month
- Free plan:
- No
- Free trial:
- 14 days on Suite Professional
Bottom line: Zendesk Support Team is a fair email ticketing plan at $19. Teams that need chat or phone should budget for Suite Team at $55 per agent.
- 08
Hiver
8.0/10A shared inbox help desk available inside Gmail or as a standalone omnichannel app.
Price
$25per user per month
Growth $25 per user per month billed annually ($35 monthly); Pro $55, Elite $85
“Growth $25 $35 /user/month Start free trial” Quoted from the pricing page, November 9, 2026.
- Free plan
- No
- Free trial
- 7 days
- Value (40%)
- 7.8
- Features (35%)
- 7.7
- Ease of use (25%)
- 8.7
Best forGmail-based teams that want shared inboxes without leaving their email.
Hiver suits teams that already live in Gmail and want shared inboxes such as support@ without adopting a separate tool. The pricing page lists Growth at $25 per user per month on annual billing, or $35 monthly, with AI Agents, AI Copilot, an AI knowledge builder, shared inbox and ticketing, email and live chat, rule-based automations and pre-built analytics. Hiver in Gmail runs inside the existing Gmail interface, while Hiver Omni is a standalone app that also works with Outlook. The limits matter for small teams: SLAs, CSAT surveys, a customer portal and API access sit on Pro at $55. Seats are sold from 2, then up to 5, then in steps of 5, so a seven-person team pays for ten. The trial is 7 days on the Elite plan. We compared documented features and published prices.
- ✓Works inside Gmail, so there is little new software to learn
- ✓AI agents and copilot are listed on the entry plan
- ✓24x7 support over email and chat on Growth
- ✕Plans start at 2 seats and grow in steps of 5 after 5 seats
- ✕SLAs and CSAT surveys need Pro at $55
- ✕Free trial is 7 days, shorter than most
- Cheapest paid plan:
- Growth, $25 per user per month billed annually
- Minimum seats:
- 2
- Free trial:
- 7 days
- Deployment:
- Hiver in Gmail or Hiver Omni
Bottom line: Hiver is the easiest switch for a Gmail team, at $25 per user. Seat steps of five make it less efficient for teams between six and nine agents.
- 09
Front
7.9/10A collaborative shared inbox and ticketing platform built around email and team handoffs.
Price
$25per seat per month
Starter $25 per seat per month billed annually, up to 10 seats; Professional $65, Enterprise $105
“Starter $25 /seat/mo, up to 10 seats” Quoted from the pricing page, November 9, 2026.
- Free plan
- No
- Free trial
- 14 days
- Value (40%)
- 7.3
- Features (35%)
- 8.2
- Ease of use (25%)
- 8.3
Best forClient-facing teams that run support and account work from shared email.
Front treats support as shared email with ticketing on top, which suits account managers and client teams as much as classic support desks. The pricing page lists Starter at $25 per seat per month billed annually, up to 10 seats, with a shared inbox and ticketing, AI Topics, up to 10 automation rules, basic analytics and a no-code public knowledge base. The catch for small teams is channels: Starter covers a single channel type, so a team that wants email and SMS or WhatsApp together needs Professional at $65 per seat, which also lifts the rule limit to 20 and adds SSO and SCIM. At ten seats that is $650 a month compared with $250 on Starter. AI Copilot and Autopilot are paid add-ons on the lower plans. The 14-day free trial includes Professional features. We compared documented features and published prices.
- ✓Starter is sized for up to 10 seats, matching small teams
- ✓Strong collaboration on shared email threads
- ✓14-day trial with Professional features
- ✕Starter is limited to a single channel type
- ✕Only 10 automation rules on Starter
- ✕Omnichannel needs Professional at $65 per seat
- Cheapest paid plan:
- Starter, $25 per seat per month billed annually
- Seat limit on Starter:
- Up to 10
- Annual discount:
- Save 24%
- Free trial:
- 14 days
Bottom line: Front Starter is a clean shared inbox for up to ten seats at $25. It ranks lower because adding a second channel type costs $65 per seat.
- 10
HappyFox
7.9/10A ticketing help desk with SLA management, a knowledge base and unlimited tickets on every plan.
Price
$24per agent per month
Basic $24 per agent per month billed annually ($29 monthly), up to 5 agents; Team $49, Pro $99
“Annual $24 per agent / month, billed annually” Quoted from the pricing page, November 9, 2026.
- Free plan
- No
- Free trial
- 14 days
- Value (40%)
- 7.8
- Features (35%)
- 8.0
- Ease of use (25%)
- 7.9
Best forTeams of up to five agents that want SLAs and a knowledge base on the entry plan.
HappyFox includes SLA management on its entry plan, which most vendors here hold back for a higher tier. The help desk pricing page lists Basic at $24 per agent per month billed annually, $29 monthly or $21 on a two-year plan, with unlimited tickets, omnichannel ticket creation, SLA management, a knowledge base and single sign-on through Google Workspace, SAML or Azure. Basic is capped at 5 agents, and the next plan, Team at $49 per agent, adds a multi-brand help desk, custom email, a custom domain, custom roles and satisfaction surveys. That means a team of six or more pays roughly double per seat. HappyFox also offers unlimited-agent pricing for larger teams and a 14-day free trial. Free migration is included with annual subscriptions. We compared documented features and published prices.
- ✓SLA management is included on the entry plan
- ✓SSO is included from Basic
- ✓Two-year terms lower Basic to $21 per agent
- ✕Basic is capped at 5 agents
- ✕Satisfaction surveys and custom domains need Team at $49
- ✕Team doubles the per-agent price
- Cheapest paid plan:
- Basic, $24 per agent per month billed annually
- Agent limit on Basic:
- Up to 5
- Attachment storage on Basic:
- 50 GB
- Free trial:
- 14 days
Bottom line: HappyFox Basic is a good value for up to five agents who need SLA timers and SSO. Larger small teams face a steep step to Team at $49.
What to check before you pay
Count agents against plan caps
Several entry plans stop at a fixed size. LiveAgent Starter and HappyFox Basic allow up to 5 agents, Front Starter up to 10 seats and Help Scout Free 5 users. Jitbit sells bundles of 1, 4, 7 or 9 agents, and Hiver sells seats from 2, then in steps of 5. Check where your sixth or eighth agent would land.
Decide which channels you need on day one
Many cheap plans are email first. Zendesk adds chat and telephony on Suite Team at $55, Front adds more than one channel type on Professional at $65, and LiveAgent adds social and calls on Team at $22. Help Scout Standard already includes chat, SMS and WhatsApp.
Look at free plan limits, not only the price
Help Scout Free allows 100 contacts a month, Zoho Desk Free has three user licenses, and HubSpot Free covers ticketing and team email. These suit very light volume, so estimate monthly customers before relying on a free tier.
Treat introductory prices as temporary
HubSpot Starter at $10 is a limited-time price for new customers against a regular $20, and LiveAgent Starter at $11 is an offer against a regular $15. LiveAgent says the offer price stays while you keep the plan; budget for the regular price if you upgrade.
Add AI usage to the seat cost
Freshdesk includes 500 AI agent sessions and charges $49 per 100 after that. Help Scout bills Envoy at $0.75 per resolution. LiveAgent charges no AI fee and has you pay your AI provider directly.
FAQ
What is the best help desk for a team of one to five agents?
Help Scout is the strongest start, with a free plan for 5 users and Standard at $25 per user per month billed annually. LiveAgent Starter covers up to 5 agents at $11 per agent on its annual offer, and HappyFox Basic adds SLA management for up to 5 agents at $24.
Is there a free help desk for small business?
Yes. Help Scout Free covers 5 users, 1 inbox and 100 contacts a month, Zoho Desk Free offers three user licenses, and HubSpot Service Hub Free includes ticketing and team email. Freshdesk, Zendesk, Front, Hiver, LiveAgent, HappyFox and Jitbit offer free trials instead.
What is the cheapest paid help desk per agent?
Among verified USD prices, HubSpot Service Hub Starter starts at $10 per seat per month for new customers and LiveAgent Starter is $11 per agent per month on annual billing. Jitbit Startup costs $69 a month for 4 agents, which works out under $18 per agent.
How much does a help desk cost for a ten-agent team?
At entry plan prices billed annually, ten agents cost about $190 a month on Freshdesk Growth or Zendesk Support Team, $250 on Help Scout Standard or Front Starter, and $100 on HubSpot Starter at the new-customer price. Plans with chat or phone cost more, such as $550 on Zendesk Suite Team.
Do I need a help desk or is a shared inbox enough?
A shared inbox such as Hiver in Gmail or Front Starter is enough when most requests arrive by email and a few people answer them. A help desk such as Freshdesk or Zoho Desk adds a customer portal, ticket fields and SLA rules, which help once volume grows or customers expect response targets.
Questions or corrections: editorial@rankozo.comSee our disclosure. Prices change; confirm on the vendor page before buying.
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