Sales & CRM · Ranked by price to features
10 Best Customer Success Software of 2026
By the Rankozo research desk · Updated November 12, 2026 · Next review December 27, 2026
HubSpot Service Hub is the best customer success software for SaaS teams in 2026: Starter costs $10 per seat for new customers and Professional adds a customer success workspace with custom health scores from $100 per seat, as of November 2026. Successifier suits small CS teams at a flat $79 per month for 50 accounts, and Akita is the cheapest dedicated platform at $49 per month for 2 full users. Large CS organizations that need renewal forecasting should request quotes from Gainsight, Planhat or Vitally.
- Tools ranked
- 10
- With free plan
- 1
- Cheapest paid plan
- HubSpot Service Hub, $10
- per seat per month
By the numbers
- $299,071 millionGartner's November 2024 forecast put worldwide end-user spending on SaaS at $299,071 million in 2025, up 19.2% from 2024.Gartner
- $1 trillionIDC forecasts global public cloud spending above $1 trillion in 2026, up 21%, with SaaS the largest category at more than half of the total.IDC
- $55.7MOrganizations spend an average of $55.7 million a year on SaaS in 2026, an 8% increase, according to Zylo's SaaS Management Index.Zylo
- $11,800HubSpot's average subscription revenue per customer was $11,800 in the second quarter of 2026, up 4% as reported, across 306,446 customers.HubSpot
- 7.7%US subscription spending rose 7.7% year over year in July 2026, faster than overall card spending, based on Bank of America payments data.Bank of America Institute
Comparison table
| Tool | |||||
|---|---|---|---|---|---|
| HubSpot Service Hub | 01 | 8.4 | 8.0 | $10per seat per month | Yes |
| Akita | 02 | 8.2 | 9.3 | $49per month | No |
| Successifier | 03 | 8.2 | 8.8 | $79per month | No |
| Pylon | 04 | 8.1 | 7.8 | $89per seat per month | No |
| Rocketlane | 05 | 7.8 | 7.6 | $49per team member per month | No |
| Vitally | 06 | 7.7 | 6.6 | Check price | No |
| Planhat | 07 | 7.6 | 6.4 | Check price | No |
| Custify | 08 | 7.5 | 6.8 | Check price | No |
| Gainsight | 09 | 7.4 | 6.0 | Check price | No |
| SmartKarrot | 10 | 7.4 | 6.9 | $1250per month billed annually | No |
Click a column to sort. Prices are the cheapest paid plan quoted from each vendor's US pricing page; "Check price" means the US price check is pending.
How this ranking works
One method for every tool. We compared documented features and published prices; we did not run hands-on tests. Value carries the most weight.
Full methodThis list is for SaaS teams comparing customer success software by price: what the first paid plan costs, what it includes and where the limits sit. Tools are ranked by value first, then features, then ease of use. Prices are the cheapest paid plan in USD as shown on each vendor's page on November 12, 2026. Gainsight, Vitally, Planhat and Custify publish no prices and are marked pending.
The verdict
HubSpot Service Hub leads because a team can start free, pay $10 per seat on Starter and move to Professional at $100 per seat for the customer success workspace. Successifier is the best flat-priced dedicated tool at $79 per month for 50 accounts, and Akita is the cheapest at $49 per month. Pylon fits B2B teams supporting customers in Slack, and Rocketlane covers onboarding projects. Gainsight, Planhat and Vitally have the deepest feature sets but quote every price on request.
- 01Top value
HubSpot Service Hub
8.4/10HubSpot's service product, with ticketing on lower tiers and a customer success workspace with health scores on Professional.
Price
$10per seat per month
Free plan; Starter from $10 per seat per month for new customers (regular $20); customer success workspace on Professional from $100 per seat
“Starter Starts at $10 $20 /month per seat*” Quoted from the pricing page, November 12, 2026.
- Free plan
- Yes
- Free trial
- 14 days
- Value (40%)
- 8.0
- Features (35%)
- 8.6
- Ease of use (25%)
- 8.6
Best forSaaS teams already on the HubSpot CRM
HubSpot Service Hub ranks first on this price-weighted list because a SaaS team can start free and pay per seat rather than sign a platform contract. Its product page lists a free plan with ticketing and team email, and Starter at $10 per seat per month, a limited-time discount for new customers against a regular $20. The customer success part sits higher up: HubSpot describes a Customer Success Workspace where reps manage a book of business, build their own customer health scores and prioritize activities, and the pricing table places that workspace in Professional, which starts at $100 per seat per month. Professional also adds the help desk workspace, a knowledge base and Customer Agent. The main advantage over standalone CS tools is that health scores sit on the same CRM records your sales and marketing teams already use, so there is no sync to maintain. The tradeoff is depth: renewal forecasting and success plans are richer in dedicated platforms. We compared documented features and published prices.
- ✓Free plan and a $10 Starter seat for new customers make it cheap to start
- ✓Health scores read from the same CRM records as sales and marketing
- ✓14-day free trial of the service tools
- ✕The customer success workspace needs Professional at $100 per seat
- ✕The $10 Starter price is a limited-time offer for new customers against a regular $20
- ✕Fewer CS-specific playbook and renewal tools than dedicated platforms such as Gainsight
- Free plan:
- Yes, ticketing and team email
- Cheapest paid plan:
- Starter, $10 per seat per month for new customers (regular $20)
- Customer success workspace:
- Professional, from $100 per seat per month
- Free trial:
- 14 days
Bottom line: HubSpot Service Hub is the best choice for SaaS teams already on HubSpot because the customer success workspace and health scores run on the same CRM. Budget for Professional at $100 per seat if CS is the reason you buy.
- 02
Akita
8.2/10A low-cost customer success platform that syncs account data from SaaS integrations into health scores and playbooks.
Price
$49per month
Small Teams $49 per month (2 full users, 2 integrations); Growing Teams $99; Enterprise $499; 20% off for annual prepayment
“Small Teams Plug Akita into your existing tools and systems easily $49 /month” Quoted from the pricing page, November 12, 2026.
- Free plan
- No
- Value (40%)
- 9.3
- Features (35%)
- 7.0
- Ease of use (25%)
- 8.0
Best forbootstrapped SaaS teams on a tight budget
Akita is the cheapest way on this list to get a dedicated customer success platform. Its pricing page lists Small Teams at $49 per month with 2 integrations, 2 full access users and 4 free read-only users, plus a limit of 10,000 accounts and contacts and 100,000 other objects. Growing Teams at $99 per month doubles the users and integrations, adds full API access and raises limits to 100,000 accounts and contacts. Extra integrations and full access users cost $29 per month each, so a five-person team on Small Teams would pay $136 per month before adding integrations. Features include account and contact segments, custom health scores, automated playbooks, task management with a calendar view, custom dashboards and metric history. Akita says it pulls data from over 100 SaaS integrations and Segment. There is no free trial, but billing is month to month with no setup or cancellation fees, and annual prepayment cuts the price by 20%. We compared documented features and published prices.
- ✓The lowest published starting price for a dedicated CS platform on this list
- ✓Month-to-month billing with no setup or cancellation fees
- ✓20% discount for annual prepayment
- ✕No free trial
- ✕Small Teams caps accounts and contacts at 10,000
- ✕Extra full users and integrations cost $29 per month each
- Cheapest paid plan:
- Small Teams, $49 per month
- Users included:
- 2 full access, 4 read-only on Small Teams
- Free trial:
- No
- Contract:
- Month to month, cancel anytime
Bottom line: Akita is the best choice for bootstrapped SaaS teams because a full CS platform with health scores and playbooks starts at $49 per month. Plan for $29 per extra user as the team grows.
- 03
Successifier
8.2/10An AI-assisted customer success platform from Sweden with flat monthly plans priced by account count.
Price
$79per month
Starter $79 per month (50 accounts, 2 team members); Professional $249; Business $499; annual billing gives 2 months free
“Starter $79 /month For small CS teams getting started with proactive customer success.” Quoted from the pricing page, November 12, 2026.
- Free plan
- No
- Free trial
- 14 days
- Value (40%)
- 8.8
- Features (35%)
- 7.4
- Ease of use (25%)
- 8.4
Best forsmall CS teams managing up to 250 accounts
Successifier is the clearest priced dedicated platform on this list. Its pricing page shows Starter at $79 per month for up to 50 accounts and 2 team members, with AI health scoring, AI account recommendations, standard playbooks, CRM and email integrations and one active customer onboarding portal. Professional at $249 per month raises the limit to 250 accounts and 10 team members and adds Success Path with AI-generated stages, custom playbooks and automations, NPS and CSAT surveys, all integrations and health trend analytics. Business at $499 per month covers 1,000 accounts with unlimited team members, API access and webhooks. Because prices follow account count rather than seats, a small team with a few dozen high-value customers pays very little, while a product-led company with thousands of accounts will hit Enterprise quickly. The vendor, Successifier AB, states SOC 2 Type II and GDPR compliance. A 14-day trial gives full Professional access without a credit card. We compared documented features and published prices.
- ✓Flat monthly price instead of per-seat billing
- ✓14-day free trial of the Professional plan with no credit card
- ✓Annual billing gives 2 months free
- ✕Starter limits you to 50 accounts and 2 team members
- ✕Starter integrates with CRM and email only; support and billing integrations need Professional
- ✕A small vendor compared with Gainsight or Planhat
- Cheapest paid plan:
- Starter, $79 per month
- Plans:
- Starter, Professional, Business, Enterprise
- Free trial:
- 14 days on Professional, no credit card
- Account limits:
- 50, 250 and 1,000 accounts on the three paid tiers
Bottom line: Successifier is the best choice for small CS teams with fewer than 250 accounts because Professional covers 10 team members for a flat $249 per month. Teams with large account counts should price Enterprise first.
- 04
Pylon
8.1/10A B2B support platform for Slack, Teams, email and WhatsApp with an Account Intelligence add-on for customer success.
Price
$89per seat per month
Professional $89 per seat per month on an annual contract; Advanced $139; Account Intelligence add-on $10 per customer account per month
“$89/seat on an annual contract” Quoted from the pricing page, November 12, 2026.
- Free plan
- No
- Value (40%)
- 7.8
- Features (35%)
- 8.4
- Ease of use (25%)
- 8.0
Best forB2B teams that support customers in Slack Connect
Pylon started as a support tool for B2B companies that talk to customers in shared Slack channels, and it now sells customer success as an add-on. The pricing page lists Professional at $89 per seat on an annual contract and Advanced at $139, with Enterprise on a custom quote. The CS layer is Account Intelligence at $10 per customer account per month, which adds account notebooks, AI and custom fields, a health score builder with segmented scorecards, a CSM home view and an account activity timeline; it requires a minimum of 50 customer accounts. That makes the real starting cost for CS work about $89 per seat plus $500 per month for 50 accounts. In return, support tickets from Slack Connect, Microsoft Teams (Advanced and up), email, WhatsApp and Discord sit next to health data, so CSMs see open issues when they review an account. AI agents run on separately purchased credits. Pylon says it serves 1,800+ B2B customers. We compared documented features and published prices.
- ✓Support and customer success in one queue for B2B teams
- ✓Never billed per ticket
- ✓Free trials set up with a sales representative
- ✕Customer success features cost an extra $10 per customer account per month
- ✕Account Intelligence requires at least 50 customer accounts
- ✕Microsoft Teams support needs the $139 Advanced plan
- Cheapest paid plan:
- Professional, $89 per seat per month, annual contract
- CS add-on:
- Account Intelligence, $10 per customer account per month
- Minimum for CS add-on:
- 50 customer accounts
- Customers:
- 1,800+ B2B companies, per Pylon
Bottom line: Pylon is the best choice for B2B SaaS teams that support customers in Slack because tickets and health scores live in one tool. Add $10 per customer account per month for the CS features.
- 05
Rocketlane
7.8/10A customer onboarding and professional services platform with branded customer portals and CSAT at milestones.
Price
$49per team member per month
Standard $49 per team member per month billed annually, minimum 5 team members; Premium $69; Enterprise custom
“$49 per team member/month billed annually *minimum of 5 team members” Quoted from the pricing page, November 12, 2026.
- Free plan
- No
- Free trial
- 14 days
- Value (40%)
- 7.6
- Features (35%)
- 8.0
- Ease of use (25%)
- 8.0
Best forSaaS teams with long, project-based onboarding
Rocketlane covers the part of customer success that happens before go-live: onboarding and implementation projects. Its pricing page lists Standard at $49 per team member per month billed annually with a minimum of five team members, so the smallest account costs $245 per month. Standard includes unlimited projects and unlimited customer members, a branded customer portal with magic link login, customer approvals, built-in CSAT at milestones, Gantt, list and Kanban views, time tracking and integrations with HubSpot, Jira, Slack, Zapier and Google and Outlook calendars. Premium at $69 adds resource management, project budgeting, invoicing and a Salesforce integration. Rocketlane offers a 14-day trial. It is not a health scoring or renewal tool, so most teams pair it with a CRM or a CS platform after onboarding ends. It earns a place here for SaaS companies whose churn risk is concentrated in slow, multi-week implementations. We compared documented features and published prices.
- ✓Customers join projects free, with unlimited customer members
- ✓14-day trial
- ✓Time tracking and timesheets included on Standard
- ✕Minimum of 5 team members puts the entry cost at $245 per month
- ✕Built for onboarding projects, not ongoing health scoring or renewals
- ✕Resource management and project budgeting need Premium at $69
- Cheapest paid plan:
- Standard, $49 per team member per month billed annually
- Minimum seats:
- 5 team members
- Free trial:
- 14 days
- Customer seats:
- Unlimited on every plan
Bottom line: Rocketlane is the best choice for SaaS teams with multi-week implementations because customers join a branded portal free and rate each milestone. Pair it with a CS platform for renewals.
- 06
Vitally
7.7/10A customer success platform with three plans built around tech-touch, hybrid and high-touch CS models.
Price
Check price
See vendor pricing (USD check pending); all three plans are priced on request
US price check pending. Vendor pricing page
- Free plan
- No
- Value (40%)
- 6.6
- Features (35%)
- 8.7
- Ease of use (25%)
- 8.2
Best formid-size B2B SaaS teams mixing high-touch and digital CS
Vitally packages its plans by CS operating model rather than by feature tier. The pricing page lists Tech-Touch for one-to-many and product-led customer success, Hybrid-Touch for mixed models, and High-Touch for one-to-one CS with unlimited full seats. All three include the same core features, unlimited automations, unlimited observer seats, single sign-on, the full integration library and unlimited Docs. That structure is useful if your team is moving from a pooled digital model toward named CSMs, because you change plans without losing features. The weakness on a price-weighted list is that none of the plans shows a price; buyers request pricing and receive a trial sandbox populated with their own customer data. Vitally says more than 500 B2B customer success teams use it. Because SSO and observer seats are included, the total cost can compare well with tools that sell those separately, but you can only confirm that through a quote. We compared documented features and published information.
- ✓Every plan has the same core feature set
- ✓Unlimited full seats on the High-Touch plan
- ✓SSO included rather than sold as an add-on
- ✕No published prices
- ✕Pricing requires a demo request
- ✕Built for B2B SaaS rather than small teams with a handful of accounts
- Plans:
- Tech-Touch, Hybrid-Touch, High-Touch
- Published price:
- No, request pricing
- Observer seats:
- Unlimited on all plans
- Customers:
- 500+ B2B CS teams, per Vitally
Bottom line: Vitally is the best choice for B2B SaaS teams running hybrid CS because every plan includes unlimited automations, observer seats and SSO. Expect a sales call to get a price.
- 07
Planhat
7.6/10A customer platform covering CRM, customer success and professional services, billed by platform fee plus core users.
Price
Check price
See vendor pricing (USD check pending); platform fee plus a minimum number of Core Users, billed annually in USD
US price check pending. Vendor pricing page
- Free plan
- No
- Value (40%)
- 6.4
- Features (35%)
- 9.0
- Ease of use (25%)
- 7.4
Best forscale-ups that want CRM and CS on one platform
Planhat sells three products, CRM, a customer success platform and professional services software, on one data model. Its pricing FAQ explains the cost structure: each plan combines a platform fee with a minimum number of Core Users, and you pay for extra Core Users and any solution extensions. Core Users have full edit access, while View Users have full view access and are unlimited on every plan, which suits companies that want executives, sales and product to see account health without buying seats. Plans are billed annually upfront in US dollars by default, with EUR or GBP available for a conversion fee. Planhat says all plans include a dedicated Customer Success Manager, subject to a minimum annual spend, and sells onboarding and implementation services separately. Add-ons cover an upgraded AI platform, advanced service, email marketing and advanced portals. No prices are published, so Planhat scores low on value here even though its feature set is among the broadest. We compared documented features and published information.
- ✓Unlimited View Users on every plan
- ✓Dedicated Customer Success Manager on all plans (minimum annual spend applies)
- ✓Plans billed in USD by default
- ✕No published prices
- ✕All plans billed annually upfront
- ✕Onboarding and implementation services are sold separately
- Pricing model:
- Platform fee plus minimum Core Users
- Billing:
- Annually upfront
- View Users:
- Unlimited
- Published price:
- No, enquire
Bottom line: Planhat is the best choice for scale-ups that want CRM and customer success on one platform because View Users are unlimited. Expect annual upfront billing and a separate implementation fee.
- 08
Custify
7.5/10A customer success platform for SaaS with health scores, playbooks and concierge onboarding, priced by custom quote.
Price
Check price
See vendor pricing (USD check pending); custom quote only
US price check pending. Vendor pricing page
- Free plan
- No
- Value (40%)
- 6.8
- Features (35%)
- 8.0
- Ease of use (25%)
- 8.0
Best forSaaS teams that want guided implementation
Custify is a dedicated customer success platform aimed at SaaS CSMs, and its pricing page offers only a custom quote. What the page does list is what you get with the quote: the full customer success feature set, guided implementation and onboarding, and dedicated support. Features include a configurable Customer 360 view, segmentation by any metric, customer lifecycle tracking, health scores, custom alerts delivered to Slack or email, task management, a CSM rating field for staff judgment, automation playbooks, a customer portal, surveys and CustifyAI. Custify states it holds ISO 27001 certification and maintains GDPR compliance. The concierge onboarding process runs in four steps, from defining success for your product to training your team, which helps companies without a CS operations person. On a price-weighted list, the lack of any published figure costs Custify points, since buyers cannot compare it with Akita or Successifier before a sales call. We compared documented features and published information.
- ✓Guided implementation and concierge onboarding included
- ✓ISO 27001 certification and GDPR compliance
- ✓CSM rating lets staff record their own view of account health
- ✕No published prices
- ✕Quote requires a sales form
- ✕Fewer public plan details than vendors with tiered pricing
- Published price:
- No, custom quote
- Onboarding:
- Guided implementation and concierge onboarding
- Security:
- ISO 27001, GDPR
- Company:
- Custify SRL
Bottom line: Custify is the best choice for SaaS teams that want help setting up their first CS platform because concierge onboarding is part of every quote. Request pricing to compare it with tools that publish rates.
- 09
Gainsight
7.4/10An enterprise customer success platform with Essentials and Enterprise plans, plus product experience, community and education products.
Price
Check price
See vendor pricing (USD check pending); Essentials and Enterprise plans are priced on request
US price check pending. Vendor pricing page
- Free plan
- No
- Value (40%)
- 6.0
- Features (35%)
- 9.5
- Ease of use (25%)
- 6.6
Best forlarge CS organizations with complex renewals
Gainsight is the most complete customer success platform here, and its pricing page shows how the two CS plans differ even though neither lists a price. Essentials, aimed at growing businesses, includes Customer 360, playbooks and success plans, dashboards, health scorecards, surveys, digital journeys and AI insights and automations, with 10 full users, 100 customers per user and unlimited viewer licenses. Enterprise adds company news, renewal and expansion forecasting, and organizational mapping with sponsor tracking, and doubles the included users to 20 with 200 customers per user. Gainsight also sells product experience (in-app guides and analytics), customer communities and Skilljar customer education, which matters if you want one vendor for digital CS. For a team comparing tools on price, the drawback is plain: every plan says Request Pricing, and the user and customer caps mean larger teams will pay above the base. It ranks low on this list because of value, not features. We compared documented features and published information.
- ✓The broadest feature set on this list
- ✓Unlimited viewer licenses on both plans
- ✓AI insights and automations included
- ✕No published prices
- ✕Renewal forecasting and sponsor tracking need Enterprise
- ✕Essentials caps you at 10 full users
- Plans:
- Essentials, Enterprise
- Full users included:
- 10 on Essentials, 20 on Enterprise
- Customers per user:
- 100 on Essentials, 200 on Enterprise
- Viewer licenses:
- Unlimited
Bottom line: Gainsight is the best choice for large CS organizations because Enterprise adds renewal forecasting and sponsor tracking on top of a full CS toolkit. Smaller teams pay for depth they may not use.
- 10
SmartKarrot
7.4/10A customer success and account management platform with embedded BI and call intelligence add-ons.
Price
$1250per month billed annually
Basic from $15,000 per year (5 users, 2 integrations), billed annually; Growth, Pro and Enterprise by quote
“Basic STARTING AT $15,000 PER YEAR” Quoted from the pricing page, November 12, 2026.
- Free plan
- No
- Value (40%)
- 6.9
- Features (35%)
- 8.0
- Ease of use (25%)
- 7.2
Best foraccount management teams that need embedded BI
SmartKarrot publishes an entry price, which sets it apart from most enterprise customer success vendors. Its pricing page lists Basic starting at $15,000 per year with 5 users and 2 third-party integrations, described as a special discounted price; Growth (10 users, 1 SaaS product for usage tracking, 3 integrations), Pro (25 users, 3 SaaS products, 4 integrations) and Enterprise require a sales conversation. All plans are billed annually. Lite users cost $10 per user per month, a cheap way to give account managers or executives access. The platform covers customer 360, playbooks, health scores, an early warning system, touchpoint management, segmentation and product analytics, with embedded BI for reports and dashboards. SmartKonversations call intelligence, which transcribes calls and flags key phrases, is an add-on. At $1,250 per month for five users, SmartKarrot costs more than the per-seat tools above, so it ranks last on value, but its published floor helps buyers budget before a call. We compared documented features and published prices.
- ✓Published starting price, which many enterprise CS vendors do not offer
- ✓Lite users at $10 per user per month for occasional viewers
- ✓Hierarchical account structures for complex customers
- ✕Basic costs $15,000 per year, the highest published entry price here
- ✕All plans are billed annually
- ✕Call intelligence and advanced AI trends are add-ons
- Cheapest paid plan:
- Basic, from $15,000 per year
- Users included:
- 5 on Basic, 10 on Growth, 25 on Pro
- Billing:
- Annual only
- Lite users:
- $10 per user per month
Bottom line: SmartKarrot is the best choice for account management teams that need embedded BI because reports and dashboards are built in from Basic. At $15,000 per year to start, it suits funded teams.
What to check before you pay
Find out what the price is counted on
Customer success tools charge by different units. HubSpot and Pylon charge per seat, Successifier and Akita charge a flat monthly fee with account or user caps, Pylon's Account Intelligence adds $10 per customer account, and Planhat combines a platform fee with Core Users. Convert each quote to a yearly total for your team size and account count before comparing.
Check which tier holds the CS features
Entry plans are not always CS plans. HubSpot's customer success workspace starts on Professional at $100 per seat, not on the $10 Starter, and Gainsight's renewal forecasting is on Enterprise only. Price the tier with health scores and playbooks, not the cheapest tier.
Count accounts as well as users
Account limits often bind before seat limits. Successifier Starter covers 50 accounts, Akita Small Teams 10,000 accounts and contacts, Gainsight Essentials 100 customers per user, and Pylon's CS add-on requires at least 50 accounts.
Look at viewer seats
Sales, product and executives often want to see account health without editing it. Gainsight and Planhat include unlimited viewer licenses, Vitally includes unlimited observer seats, and SmartKarrot sells Lite users at $10 per user per month.
Ask about implementation and billing terms
Akita and Successifier bill monthly with no setup fee, while Planhat, SmartKarrot and Rocketlane bill annually and Planhat sells implementation services separately. Rocketlane also requires at least 5 team members.
FAQ
What is the best customer success software for small SaaS teams?
Successifier and Akita are the best priced options for small teams. Successifier Starter costs $79 per month for 50 accounts and 2 team members, and Akita Small Teams costs $49 per month for 2 full users and 4 read-only users.
How much does customer success software cost?
Published entry prices range from $49 per month for Akita to $15,000 per year for SmartKarrot Basic. HubSpot Service Hub Professional, which includes the customer success workspace, starts at $100 per seat per month, and Gainsight, Planhat, Vitally and Custify quote prices on request.
Is there free customer success software?
HubSpot Service Hub has a free plan, but it covers ticketing and team email rather than customer success. Its customer success workspace and health scores need Professional at $100 per seat per month.
How much does Gainsight cost?
Gainsight does not publish prices; both its Essentials and Enterprise CS plans say Request Pricing. Essentials includes 10 full users and 100 customers per user, and Enterprise includes 20 full users and 200 customers per user.
What is a cheaper alternative to Gainsight?
Akita, Successifier and HubSpot Service Hub publish lower prices. Akita starts at $49 per month, Successifier at $79 per month, and HubSpot's CS workspace at $100 per seat per month on Professional.
Can HubSpot be used for customer success?
Yes. HubSpot Service Hub Professional includes a Customer Success Workspace where reps manage a book of business, build custom health scores and prioritize activities, from $100 per seat per month.
Which customer success tool has the most features?
Gainsight has the broadest feature set here, including renewal and expansion forecasting and organizational mapping with sponsor tracking on its Enterprise plan. Planhat and Vitally are close behind, and all three price on request.
Questions or corrections: editorial@rankozo.comSee our disclosure. Prices change; confirm on the vendor page before buying.
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