Software & SaaS · Ranked by price to features
10 Best Live Chat Software of 2026
By the Rankozo research desk · Updated November 12, 2026 · Next review December 27, 2026
Freshchat is the best live chat software for small sites in 2026: its free plan covers up to 10 agents and Growth costs $19 per agent per month billed annually. Crisp suits teams of three or four, with 4 agents included in Mini at $45 per workspace, and tawk.to is free for life, with $29 per month only to remove its branding (prices as of November 2026). Teams that want AI to close most chats should look at Intercom, where Fin costs $0.99 per resolved outcome.
- Tools ranked
- 10
- With free plan
- 5
- Cheapest paid plan
- HubSpot Live Chat, $10
- per seat per month
By the numbers
- $299,071 millionGartner's November 2024 forecast put worldwide end-user spending on SaaS at $299,071 million in 2025, up 19.2% from 2024.Gartner
- $1 trillionIDC forecasts global public cloud spending above $1 trillion in 2026, up 21%, with SaaS the largest category at more than half of the total.IDC
- $55.7MOrganizations spend an average of $55.7 million a year on SaaS in 2026, an 8% increase, according to Zylo's SaaS Management Index.Zylo
- $11,800HubSpot's average subscription revenue per customer was $11,800 in the second quarter of 2026, up 4% as reported, across 306,446 customers.HubSpot
- $39Microsoft raised the US list price of Microsoft 365 E3 by 8%, from $36 to $39 per user per month, effective July 1, 2026.Microsoft
- 20 to 37%Tropic's renewal data show AI-driven price increases of 20 to 37%, compared with a typical annual uplift of 3 to 9%.Tropic
Comparison table
| Tool | |||||
|---|---|---|---|---|---|
| Freshchat | 01 | 8.6 | 9.2 | $19per agent per month | Yes |
| Crisp | 02 | 8.5 | 8.9 | $45per workspace per month (4 agents included) | Yes |
| tawk.to | 03 | 8.5 | 9.6 | Freeno paid plan; add-ons from $29 per month | Yes |
| LiveAgent | 04 | 8.4 | 8.8 | $11per agent per month | No |
| HubSpot Live Chat | 05 | 8.3 | 8.4 | $10per seat per month | Yes |
| LiveChat | 06 | 8.3 | 7.8 | $19per user per month | No |
| Tidio | 07 | 8.3 | 8.2 | $24.17per month (10 seats included) | Yes |
| Intercom | 08 | 8.1 | 7.0 | $19per seat per month | No |
| Zendesk | 09 | 7.7 | 6.4 | $55per agent per month | No |
| Olark | 10 | 7.5 | 7.2 | $29per agent per month | No |
Click a column to sort. Prices are the cheapest paid plan quoted from each vendor's US pricing page; "Check price" means the US price check is pending.
How this ranking works
One method for every tool. We compared documented features and published prices; we did not run hands-on tests. Value carries the most weight.
Full methodThis list is for owners of small sites comparing live chat tools on what each agent seat costs, which free plans are usable and what the first paid tier adds. Tools are ranked by Rankozo's weighting: value 40%, features 35%, ease of use 25%. Prices are the cheapest paid plan with live chat in USD as shown on each vendor's page on November 12, 2026; we compared documented features and published prices and did not run trial accounts.
The verdict
Freshchat leads because 10 agents can chat free and Growth adds social channels at $19 per agent. Crisp is the better buy for three or four people, since Mini includes 4 agents for $45, and tawk.to is the answer for a site with no budget at all. LiveAgent has the lowest verified per-agent price at $11 on an annual offer and bundles email tickets. Intercom and Zendesk carry the most features, but chat on Zendesk starts at $55 per agent, which is hard to justify for a small site.
- 01Top value
Freshchat
8.6/10Freshworks' messaging and live chat product with a free plan for up to 10 agents and per-agent paid tiers.
Price
$19per agent per month
Free for up to 10 agents; Growth from $19 per agent per month billed annually, Pro $49, Enterprise $79
“$19 /agent/month, billed annually Expand support across channels, with AI Growth” Quoted from the pricing page, November 12, 2026.
- Free plan
- Yes
- Value (40%)
- 9.2
- Features (35%)
- 8.0
- Ease of use (25%)
- 8.3
Best forsmall sites that want several agents on chat without paying per seat at first
Freshchat ranks first on this site's value weighting because it removes the per-seat cost for small teams entirely. Its pricing page lists a $0 plan for up to 10 agents that includes the chat widget for websites and mobile apps, a shared inbox, email connection and roles and permissions. When a site needs more channels, Growth costs $19 per agent per month on annual billing and adds social media messengers, text messaging and reporting dashboards, with Freddy AI Agent available at $49 per 100 sessions. Pro at $49 per agent adds multilingual conversations, custom dashboards, intelligent routing and multiple SLA policies. Day passes, $2 each on Growth, let a store bring in a seasonal helper without a full seat. The tradeoffs are that useful reporting sits behind Growth and that AI is a separate usage bill. We compared documented features and published prices and did not run a trial account.
- ✓10 free agent seats, the most of any free plan on this list
- ✓Growth at $19 per agent is among the cheapest per-seat chat plans here
- ✓Day passes at $2 on Growth cover occasional part-time agents
- ✕Social messengers and reporting require the paid Growth plan
- ✕AI Agent sessions are billed on top of seats
- ✕Routing and SLA policies start on Pro at $49 per agent
- Free plan:
- Yes, up to 10 agents
- Cheapest paid plan:
- Growth, $19 per agent per month billed annually
- Plans:
- Free, Growth, Pro, Enterprise
- AI add-on:
- Freddy AI Agent, $49 per 100 sessions
Bottom line: Freshchat is the best choice for small sites that want several agents on chat at no cost, because its free plan covers up to 10 agents. Growth at $19 per agent is the next step when social channels and reports matter.
- 02
Crisp
8.5/10A shared inbox and chat widget priced per workspace, with several agent seats included in each plan.
Price
$45per workspace per month (4 agents included)
Free plan with 2 seats; Mini $45 per month per workspace with 4 agents, Essentials $95 with 10, Plus $295 with 20
“Mini For early-stage companies who want to improve their customer service. $ 45 Per month, per workspace” Quoted from the pricing page, November 12, 2026.
- Free plan
- Yes
- Value (40%)
- 8.9
- Features (35%)
- 8.0
- Ease of use (25%)
- 8.6
Best fortiny teams that want a flat workspace price instead of per-agent billing
Crisp prices by workspace rather than by agent, which suits a small site with a handful of people answering chat. The pricing page shows a Free plan with a website chat widget, shared inbox, mobile apps and 2 seats included. Mini costs $45 per month per workspace and includes 4 agent licences plus a shared email inbox; with all four seats in use that is about $11.25 per agent. Essentials at $95 includes 10 agents and adds customer data management, and Plus at $295 includes 20 or more agents and the AI first support suite. Each additional agent is $10 per month. The free plan includes no AI credits and allows 100 customer profiles, against 5,000 on Mini, so busy sites will outgrow it. A solo founder pays more per seat here than with a per-agent tool. We compared documented features and published prices and did not run a trial account.
- ✓Mini works out to about $11.25 per agent when all 4 seats are used
- ✓Extra seats are a flat $10 per month
- ✓The free plan already includes mobile apps and a shared inbox
- ✕The free plan has no AI credits and caps customer profiles at 100
- ✕Workspace pricing costs more than per-agent tools for a solo operator
- ✕AI credits on paid plans cover a limited number of automated conversations
- Free plan:
- Yes, 2 seats
- Cheapest paid plan:
- Mini, $45 per month per workspace, 4 agents
- Extra agents:
- $10 per month each
- Plans:
- Free, Mini, Essentials, Plus
Bottom line: Crisp is the best choice for teams of three or four because Mini includes 4 agents for $45 per workspace. Solo operators get more from a per-agent plan.
- 03
tawk.to
8.5/10Free live chat software funded by optional paid add-ons such as branding removal, an AI chatbot and hired agents.
Price
Freeno paid plan; add-ons from $29 per month
Free for life; optional add-ons: $29 per month to remove branding, AI Assist from $29 per month, hired agents at $1 per hour
“If you would like to remove the tiny "Powered by tawk.to" branding from our products, we charge $29/month. Don't remove it, and it is free for life.” Quoted from the pricing page, November 12, 2026.
- Free plan
- Yes
- Value (40%)
- 9.6
- Features (35%)
- 7.2
- Ease of use (25%)
- 8.5
Best forsites with no budget for chat software
tawk.to is the cheapest way to put live chat on a small site because the chat software itself is free. Its pricing page explains the model: the product is free for life if you keep the small Powered by tawk.to branding, and removing it costs $29 per month. AI Assist, a chatbot that answers from your knowledge base and shortcut FAQs, starts at $29 per month, and the company will train hired agents to answer chats for you at $1 per hour. The homepage shows the dashboard covering an inbox, CRM, pipeline, automations, a knowledge base and a chat widget. Because there are no seat fees, adding a second or third person costs nothing. The weaker points are the visible branding on the free tier and thinner published detail on limits than vendors with tiered plans. We compared documented features and published prices and did not run a trial account.
- ✓No seat fees for the core chat product
- ✓Paid extras are optional and priced in plain USD
- ✓Outsourced agents at $1 per hour cover nights and weekends
- ✕The free widget shows Powered by tawk.to unless you pay $29 per month
- ✕The AI chatbot is a paid add-on
- ✕Fewer published limits and plan details than tiered competitors
- Free plan:
- Yes, free for life with branding
- Remove branding:
- $29 per month
- AI Assist:
- From $29 per month
- Hired agents:
- $1 per hour
Bottom line: tawk.to is the best choice for sites with no software budget because the chat product is free for life with no per-agent fees. Pay $29 per month only if the branding matters.
- 04
LiveAgent
8.4/10A help desk with live chat, email, contact forms and a knowledge base, sold per agent with annual discounts.
Price
$11per agent per month
Starter from $11 per agent per month billed annually on a special offer (regular $15), up to 5 agents; Team $22, Business $38
“Special offer · billed annually Offer price $11 Regular price: $15. /agent/mo 5 agents: $55/mo” Quoted from the pricing page, November 12, 2026.
- Free plan
- No
- Free trial
- 30 days
- Value (40%)
- 8.8
- Features (35%)
- 8.4
- Ease of use (25%)
- 7.6
Best forsmall teams that want chat and email ticketing for a low per-agent price
LiveAgent has the lowest verified per-agent price on this list. Its pricing page shows Starter at an offer price of $11 per agent per month billed annually, against a regular $15, for up to 5 agents; five agents cost $55 per month. Starter covers email, live chat, contact forms and a knowledge base, with 1 AI agent, 10 departments, 3 email accounts and 2 live chat buttons, but excludes social channels, the call center and reporting. Team, at an offer of $22 per agent against a regular $29, adds every channel including phone for up to 15 agents. LiveAgent says AI runs at your provider's price with no LiveAgent fee, which it estimates at about $0.11 a chat. The interface covers far more than chat, so setup takes longer than with a widget-first tool, and renewal should be budgeted at the regular price. We compared documented features and published prices and did not run a trial account.
- ✓$11 per agent on the annual offer is the lowest verified per-agent chat price here
- ✓Email ticketing and a knowledge base are included with chat
- ✓30-day trial is the longest on this list
- ✕The $11 price is a special offer against a regular $15
- ✕Starter has no social channels, call center or reporting
- ✕Starter is capped at 5 agents
- Free plan:
- No, 30-day free trial
- Cheapest paid plan:
- Starter, $11 per agent per month billed annually (offer), regular $15
- Monthly billing:
- Starter $15 per agent (offer), regular $19
- Plans:
- Starter, Team, Business, Enterprise
Bottom line: LiveAgent is the best choice for small teams that want chat and email tickets in one tool because Starter costs $11 per agent on the annual offer. Plan for the regular $15 rate later.
- 05
HubSpot Live Chat
8.3/10Free live chat inside HubSpot's CRM, with Service Hub seats adding ticket automation and more.
Price
$10per seat per month
Free tools; Service Hub Starter from $10 per seat per month for new customers (regular $20), with live chat
“Starts at $10 $20/month per seat*” Quoted from the pricing page, November 12, 2026.
- Free plan
- Yes
- Free trial
- 14 days
- Value (40%)
- 8.4
- Features (35%)
- 8.3
- Ease of use (25%)
- 8.0
Best forteams that already keep contacts in HubSpot
HubSpot Live Chat makes most sense for a site already using HubSpot's CRM, because every chat attaches to the contact record that sales and marketing also use. The Service Hub product page, which states that prices are shown in USD, lists a free plan with ticketing and team email, and Starter from $10 per seat per month, marked down from $20, with simple ticket automation, multiple ticket pipelines, live chat and data enrichment. The asterisk notes that the discount is for new customers only and for a limited time. Professional starts at $100 per seat and adds the help desk workspace, custom objects, the AI customer agent and a knowledge base. HubSpot offers a 14-day free trial. For a small site outside HubSpot, the CRM setup is more than a chat widget needs, and renewal should be priced at the regular $20. We compared documented features and published prices and did not run a trial account.
- ✓Chat history sits on the same contact record as sales and marketing data
- ✓Starter seats are $10 for new customers
- ✓A free tier lets small teams start with no card
- ✕The $10 Starter seat is a limited-time new customer discount against $20
- ✕The AI customer agent starts on Professional at $100 per seat
- ✕The pricing page showed EUR from our location, so we used the USD product page
- Free plan:
- Yes, ticketing and team email
- Cheapest paid plan:
- Service Hub Starter, $10 per seat for new customers, regular $20
- Professional:
- From $100 per seat per month
- Free trial:
- 14 days
Bottom line: HubSpot Live Chat is the best choice for teams already on HubSpot because chats land on the same CRM contact record. Starter is $10 per seat for new customers, $20 at the regular price.
- 06
LiveChat
8.3/10A chat-first customer service and sales tool from Text, with ticketing, Shopify selling and an AI agent.
Price
$19per user per month
Essential $19 per user per month billed annually ($25 monthly); Growth $79 ($99 monthly)
“Essential For small teams earning their first revenue from chat. $19 per user / month Billed annually” Quoted from the pricing page, November 12, 2026.
- Free plan
- No
- Free trial
- 14 days
- Value (40%)
- 7.8
- Features (35%)
- 8.6
- Ease of use (25%)
- 8.8
Best forstores and sales teams that want a dedicated chat product with ecommerce features
LiveChat is a focused chat product with clear per-user pricing. Essential costs $19 per user per month billed annually, or $25 monthly, and includes an omnichannel inbox, a ticketing system, selling through Shopify, 50 tracked live visitors, 3 proactive campaigns, workflow automation and one AI agent with 10 AI resolutions a month. Extra resolutions cost $49.50 per package of 50. Growth, at $79 per user annually or $99 monthly, adds chat supervision, 10 AI agents and 200 AI resolutions a month, and removes the 60-day limit on conversation and file history. The pricing FAQ gives worked examples: three people on Essential pay $57 a month on annual billing or $75 billed monthly. There is no free plan, and the price gap to Growth is steep for a team that needs longer history. We compared documented features and published prices and did not run a trial account.
- ✓Shopify selling and ticketing are included from the first plan
- ✓Clear annual and monthly prices for every tier
- ✓Desktop apps for macOS and Windows plus a web app
- ✕No permanent free plan
- ✕Essential keeps conversation history for 60 days
- ✕The jump from Essential to Growth is $60 per user
- Free plan:
- No, 14-day free trial
- Cheapest paid plan:
- Essential, $19 per user per month billed annually
- Monthly billing:
- $25 per user on Essential
- History on Essential:
- 60 days
Bottom line: LiveChat is the best choice for small stores that sell through chat because Essential includes Shopify selling and ticketing at $19 per user. Teams that need full history should price Growth at $79.
- 07
Tidio
8.3/10Live chat, ticketing and the Lyro AI agent for small businesses, priced by billable conversations rather than seats.
Price
$24.17per month (10 seats included)
Free plan with 50 billable conversations; Starter $24.17 per month billed annually for 100 conversations; Growth from $49.17
“Starter Handle all customer conversations in one tool. Reply faster with smarter features. $ 24.17 /mo. 100 Billable conversations 7-day free trial” Quoted from the pricing page, November 12, 2026.
- Free plan
- Yes
- Free trial
- 7 days
- Value (40%)
- 8.2
- Features (35%)
- 8.1
- Ease of use (25%)
- 8.8
Best forsmall online stores with many staff but modest chat volume
Tidio charges by billable conversations instead of by agent, which changes the math for small sites. The pricing page lists 10 seats on the Free, Starter and Growth plans, so adding staff does not raise the bill. Free covers 50 billable conversations, Starter costs $24.17 per month on annual billing for 100, and Growth starts at $49.17 per month from 250 conversations and adds advanced analytics and user permissions. All plans include live chat, ticketing, an email management system and live video calls. The Lyro AI Agent includes 50 free conversations for the lifetime of the account, with paid quotas from 50 to 1,000 a month; Lyro is also sold alone from $32.50 per month. The weakness is volume: a site with hundreds of chats a month moves quickly into higher tiers, and Plus starts at $300 per month plus usage. We compared documented features and published prices and did not run a trial account.
- ✓10 seats on Free, Starter and Growth, so cost does not rise with headcount
- ✓Annual billing gives 2 months free
- ✓Lyro AI Agent is available as a standalone product from $32.50 per month
- ✕Billable conversation caps are low on Free and Starter
- ✕Busy sites pay more as conversation volume grows
- ✕Plus starts at $300 per month plus usage
- Free plan:
- Yes, 50 billable conversations, 10 seats
- Cheapest paid plan:
- Starter, $24.17 per month billed annually
- Seats:
- 10 on Free, Starter and Growth
- Free trial:
- 7 days
Bottom line: Tidio is the best choice for small stores with several part-time helpers because every plan up to Growth includes 10 seats. Sites with heavy chat volume should compare per-agent tools.
- 08
Intercom
8.1/10A help desk with Messenger live chat and the Fin AI Agent, billed per seat plus per AI outcome.
Price
$19per seat per month
Essential $19 per seat per month billed annually for new customers (regular $29); Advanced $85; Fin AI Agent $0.99 per outcome
“Intercom helpdesk $29 $19 per seat/mo New customers save 35% Fin AI Agent $0.99 per outcome” Quoted from the pricing page, November 12, 2026.
- Free plan
- No
- Free trial
- 14 days
- Value (40%)
- 7.0
- Features (35%)
- 9.0
- Ease of use (25%)
- 8.4
Best forsoftware companies that want AI to resolve most chats
Intercom pairs Messenger live chat with the Fin AI Agent, and its pricing reflects that. Essential is $19 per seat per month on annual billing for new customers, down from $29, and includes Messenger live chat, a shared inbox and ticketing, pre-built reports, a public help center and basic automation. Fin costs $0.99 per outcome on every plan, counted when a customer confirms the issue is resolved or asks for no more help; Intercom says you never pay if Fin cannot answer. Advanced at $85 per seat adds workflow automation, multiple team inboxes, round robin assignment and 20 free Lite seats. WhatsApp, SMS and email campaigns are charged by usage. For a small site, the per-seat price is moderate but the jump to Advanced is large, and the discount does not last. Eligible startups can apply for 93% off. We compared documented features and published prices and did not run a trial account.
- ✓Fin charges only when it resolves a conversation
- ✓Essential includes a help center with the Messenger
- ✓14-day free trial with no card
- ✕$19 is a new customer price against a regular $29
- ✕Workflow automation needs Advanced at $85 per seat
- ✕WhatsApp, SMS and email campaigns are billed by usage on top
- Free plan:
- No, 14-day free trial
- Cheapest paid plan:
- Essential, $19 per seat for new customers, regular $29, billed annually
- Fin AI Agent:
- $0.99 per outcome
- Startup program:
- 93% off for eligible startups
Bottom line: Intercom is the best choice for software companies that want AI to close most chats because Fin bills $0.99 only per resolved outcome. Small teams should budget the regular $29 seat.
- 09
Zendesk
7.7/10A customer service suite where messaging and live chat start on the Suite Team plan.
Price
$55per agent per month
Live chat starts on Suite Team at $55 per agent per month paid yearly ($69 monthly); Support Team $19 is email ticketing only
“Suite Team For teams ready to unify support channels and automate resolutions with AI Agents. $55 agent/month paid yearly” Quoted from the pricing page, November 12, 2026.
- Free plan
- No
- Free trial
- 14 days
- Value (40%)
- 6.4
- Features (35%)
- 9.2
- Ease of use (25%)
- 7.5
Best forteams that expect to grow into a full omnichannel help desk
Zendesk has the deepest feature set here, but small sites pay for it. The pricing page lists Support Team at $19 per agent per month paid yearly, which covers email and ticketing, routing and prebuilt analytics but not live chat. Messaging and live chat arrive on Suite Team at $55 per agent paid yearly, or $69 monthly, along with telephony, AI agents, an AI knowledge base and the AI Action Builder. Suite Professional costs $115 per agent. Automated resolutions beyond the included volume are $1.50 each on pay-as-you-go, and the Copilot add-on is $50 per agent per month. Zendesk offers a 14-day trial and a startup program with a 6-month Suite trial for up to 50 agents. For a two-person team that only needs website chat, the cost per agent is roughly three times Freshchat Growth or LiveChat Essential. We compared documented features and published prices and did not run a trial account.
- ✓Chat, voice and email in one suite from Suite Team
- ✓Large feature set for growing teams
- ✓14-day free trial
- ✕Live chat needs Suite Team at $55 per agent, not the $19 plan
- ✕Monthly billing raises Suite Team to $69
- ✕AI resolutions and Copilot are extra costs
- Free plan:
- No, 14-day free trial
- Cheapest plan with live chat:
- Suite Team, $55 per agent per month paid yearly
- Monthly billing:
- $69 per agent on Suite Team
- Automated resolutions:
- $1.50 pay-as-you-go
Bottom line: Zendesk is the best choice for teams planning a full omnichannel help desk because Suite Team bundles chat, voice and AI agents. Small sites that only need chat pay $55 per agent for features they may not use.
- 10
Olark
7.5/10A long-running live chat tool sold per human agent, with an optional flat-price AI website agent.
Price
$29per agent per month
Human-only live chat $29 per agent per month; Standard AI Website Agent $400 per month billed annually with 1 seat
“Full-featured Live Chat, no AI — $29 /agent/month” Quoted from the pricing page, November 12, 2026.
- Free plan
- No
- Free trial
- 14 days
- Value (40%)
- 7.2
- Features (35%)
- 7.0
- Ease of use (25%)
- 8.6
Best forteams that want plain human live chat at a fixed per-agent price
Olark keeps human live chat simple: $29 per agent per month, with no AI required. Its pricing page describes this as the same product 12,000+ businesses have used since 2009, with a 14-day free trial and no credit card. The company now leads with the Standard AI Website Agent at $400 per month billed annually, which includes unlimited conversations, one human agent seat and no token limits or overages; additional human seats are $29 each, so two agents on the AI plan cost $429 a month. The flat pricing is predictable, and the AI can be added later without reinstalling the widget. For small sites the drawbacks are cost and range: $29 per agent is higher than Freshchat Growth, LiveChat Essential or LiveAgent Starter, there is no free plan, and the feature list is narrower than help desk suites. We compared documented features and published prices and did not run a trial account.
- ✓Simple flat price per agent with no usage charges
- ✓AI can be added later without reinstalling
- ✓Olark says 12,000+ businesses have used it since 2009
- ✕No free plan
- ✕$29 per agent is above most per-agent rivals here
- ✕The AI agent costs $400 per month, high for a small site
- Free plan:
- No, 14-day free trial
- Live chat:
- $29 per agent per month
- AI Website Agent:
- $400 per month billed annually, 1 seat included
- Extra seats on AI plan:
- $29 per agent per month
Bottom line: Olark is the best choice for teams that want predictable human chat because each agent is a flat $29 with no usage charges. Budget shoppers will find lower per-agent prices above.
What to check before you pay
Work out your real price per agent
Per-seat plans are easy to compare: Freshchat Growth and LiveChat Essential are $19 per agent on annual billing, and Olark is $29. Workspace and conversation pricing needs a quick calculation. Crisp Mini is $45 for 4 agents, about $11.25 each, and Tidio Starter is $24.17 for 10 seats but only 100 billable conversations.
Check whether chat is in the plan you are pricing
Some entry plans leave chat out. Zendesk Support Team at $19 is email ticketing; messaging and live chat start on Suite Team at $55 per agent. Confirm the chat widget, not just ticketing, is listed in the tier you compare.
Separate introductory prices from regular ones
Intercom Essential is $19 for new customers against $29, HubSpot Service Hub Starter is $10 against $20, and LiveAgent Starter is $11 on an annual offer against $15. Budget for the regular rate at renewal.
Add AI usage to the seat cost
AI is mostly billed by use. Intercom charges $0.99 per Fin outcome, Freshchat $49 per 100 Freddy AI Agent sessions, LiveChat $49.50 per 50 extra resolutions and Zendesk $1.50 per pay-as-you-go resolution. Olark is the exception, with a flat $400 per month AI plan.
Decide if free is enough
Freshchat's free plan covers 10 agents, tawk.to is free for life with branding, Crisp gives 2 seats and Tidio 50 billable conversations. A free tier is often enough for a site with a few chats a day.
FAQ
What is the best live chat software for a small website?
Freshchat is our top pick for small sites because its free plan covers up to 10 agents and Growth costs $19 per agent per month billed annually. Crisp and tawk.to rank second and third.
What is the cheapest live chat software per agent?
tawk.to is cheapest because the chat software is free for life with no per-agent fee. Among paid plans, LiveAgent Starter is $11 per agent per month on an annual offer, and Crisp Mini works out to about $11.25 per agent when all 4 included seats are used.
Is there free live chat software with no agent limit?
Yes, tawk.to does not charge per agent and is free for life if you keep its branding. Freshchat's free plan allows up to 10 agents, and Tidio's free plan includes 10 seats with 50 billable conversations.
How much does LiveChat cost per agent?
LiveChat Essential costs $19 per user per month billed annually, or $25 billed monthly. Growth costs $79 per user annually or $99 monthly, according to livechat.com.
Does Zendesk include live chat on its cheapest plan?
No. Zendesk Support Team at $19 per agent covers email ticketing; messaging and live chat start on Suite Team at $55 per agent per month paid yearly, or $69 monthly.
How much does Intercom live chat cost?
Intercom Essential costs $19 per seat per month billed annually for new customers, against a regular $29, and includes Messenger live chat. The Fin AI Agent is charged at $0.99 per outcome on top.
Which live chat tool is best for Shopify stores?
LiveChat Essential includes selling through Shopify from $19 per user per month billed annually. Tidio is an alternative for stores with several staff, since its plans up to Growth include 10 seats.
Questions or corrections: editorial@rankozo.comSee our disclosure. Prices change; confirm on the vendor page before buying.
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