Free plans only

4 Best Free Help Desk Software of 2026

By the Rankozo research desk · Updated November 6, 2026

4 of the 10 tools in our best help desk software ranking offer a permanent free plan. Help Scout scores highest among them at 8.8 out of 10.

1. 01

   Help Scout

   Small support teams that want a clean shared inbox now and paid workflows later.

   Free plan for 5 users; Standard from $25 per user per month billed annually, Plus $45, Pro $75

   Full entry, No. 1 overall

   Paid from

   $25

   Score 8.8

2. 02

   HubSpot Service Hub

   Teams already on HubSpot CRM that want tickets tied to contact and deal records.

   Free plan; Starter from $10 per seat per month (new-customer discount, regular $20); Professional from $100, Enterprise from $175

   Full entry, No. 3 overall

   Paid from

   $10

   Score 8.5

3. 03

   Zoho Desk

   Budget-conscious teams that want blueprints, telephony and AI without enterprise prices.

   See vendor pricing (USD check pending)

   Full entry, No. 4 overall

   Paid from

   Free plan

   Score 8.4

4. 04

   Jira Service Management

   Teams on Jira that handle internal or IT requests alongside customer tickets.

   Free for 3 agents; Standard from $21.50 per agent per month, Premium $55.28

   Full entry, No. 6 overall

   Paid from

   $21.50

   Score 8.2

Scores and prices come from our Best Help Desk Software ranking, which uses one method for every tool. Questions or corrections: editorial@rankozo.com